Public Tickets
reddesingstudio
Technical support. The template is not working properly.
Pixwell
Updated 3 days ago
2
Most recent comment from Theme Ruby:Hi,
Thank you for reaching out to us.
Based on your description, it seems the issue may be caused by the Unique Posts feature being enabled. When this option is active, any post that has already been ...
hmmmania
Show the Total Number of Reactions in the Meta FieldClosed
Pixwell
Updated June 20, 2025 at 2:17am
4
Most recent comment from Theme Ruby:Hi,
Thank you for clarifying your request.
At present, reaction counts are not exposed in the meta field by default. Implementing this would require adding custom code to the theme. I’ve passed your ...
lakyszintiaweb
Issue with Ads and Shortcodes Not Displaying in AMP PostsClosed
Pixwell
Updated January 14, 2025 at 5:36am
2
Most recent comment from Theme Ruby:Thank you for reaching out.
For AMP, ads and shortcodes may require specific settings. Please refer to the official AMP documentation on ads here: AMP Ads Guidelines.
This should help ensure compatibi ...
iwizar
Refund status of Pixwell Magazine ThemeClosed
Pixwell
Updated August 8, 2024 at 3:13am
2
Most recent comment from Theme Ruby:Hi,
Thank you for reaching out.
It seems you opened a ticket regarding the refund one month ago. Our team leader has responded to you about this matter. Please check your email inbox for further detai ...