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  Public Ticket #3722287
Foxiz 2.4.3 Updating Failed
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  • AndyHTu started the conversation

    Trying to update my Foxiz theme to 2.4.3 but it keeps failing.
    I have the latest  Installed:

    1. Wordpress 6.6.2
    2. Latest Foxiz Core
    3. Latest Elementor

    Trying to update from Envato Market > Themes > Foxiz Update.

    I keep getting "Update Failed, The theme is at  the latest version , but I'm still  on 2.4.2

    Attached files:  foxiz-update.jpg

  •  121
    Theme Ruby replied

    Hi,

    Thank you for reaching out!

    The theme has a built-in update feature, so you no longer need to use the Envato Market plugin.

    If you encounter any issues while updating the theme, please open a private ticket and provide the site login credentials. We’ll be happy to assist with the update.

    Regards,


  • AndyHTu replied

    Where exactly do you update it now? I don't see the button for it. I've already updated the Foxiz Core under plug-ins.

  •  121
    Theme Ruby replied

    Hi,

    We have replied to you via private tickets and requested further information to assist you.

    Just a quick note regarding theme and plugin updates:

    You only need to deactivate the Envato Market plugin and update the plugin in Plugins > All Plugins if you see the update notification in Foxiz Core (similar to other plugins installed from the WordPress repository).

    Regards,