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  Public Ticket #3788000
Cross broowsers - website it not rendersing properly
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  • pk224285 started the conversation
    December 21, 2024 at 9:24am

    We site it rending properly on FireFox browser.

    3372003269.png

    but not working in Google Chrome and Safari for "You might Also Like and footer sections"

    9829055560.png


    Is it latest update issue or i need to update any settings. I am new to blogging and managing it myself. Can you provide steps to fix it.

  •  213
    Theme Ruby replied
    December 23, 2024 at 2:00am

    Thank you for reaching out. Based on your description, the issue might be related to browser cache. You can try first:

    1. Clear Cache: Clear the cache on Google Chrome and Safari, and then refresh the page.
    2. Test on Other Devices: Check if the issue occurs on another device or browser.
    3. Use Incognito Mode: Open the website in an incognito/private browsing window to see if the problem persists.

    If the issue still exists after these steps, please provide us with the following:

    • WordPress admin login credentials (wp-admin).
    • FTP or cPanel credentials to access the hosting environment.

    This will help us investigate further and provide a solution promptly.

    Best regards,