Okay
  Public Ticket #3792447
Theme not working... in the slightest.
Closed

Comments

  •  1
    ukwordgirl started the conversation
    3 weeks ago on December 31, 2025 at 3:13pm

    Purchased and downloaded theme solely for pet demo. 

    Ooooft. 


    When trying to install I get this: 

    Installing theme from uploaded file: themeforest-Fvfqj1AY-foxiz-wordpress-newspaper-and-magazine.zip

    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.


    When I use Wordpress-only files, there are no plugins, no templates, and no whiff of the demo/theme site. Customisation is SUPER basic. 


    Can I please request a refund. This isn't usable, and it's certainly not what I paid for. 


    Thanks! 

  • Laxmi replied
    2 weeks ago on December 31, 2025 at 7:00pm

    can i help you dear 

    contact me [email protected]

  •  213
    Theme Ruby replied
    2 weeks ago on January 2, 2025 at 2:18am

    Thank you for purchasing our theme!

    It seems the problem is caused by an incorrect installation package. To resolve this, please:

    1. Unzip the downloaded package.
    2. Locate the foxiz.zip file inside.
    3. Use this file to install the theme.

    For detailed instructions, you can refer to our guide here: Fix for Missing Style.css Issue.

    I hope this resolves the issue! If you have any further questions or need additional assistance, feel free to reach out.

    Best regards,