Okay
  Public Ticket #3794368
Custom HTML
Closed

Comments

  • NIKOLAOS started the conversation

    Hello guys,

    I am trying to embed html code on my website, to be more specific I am trying to have a window with the live cyberthreats, and when I am publishing everything is messed up. The same thing happens Despite the vendor I choose.

    Here is the code I am using 


    <iframe width="900" height="900" src="https://cybermap.kaspersky.com/en/widget/
    dynamic/dark" frameborder="0">

  • NIKOLAOS replied

    These are the errors I am getting when I am trying to embed the code



    Attached files:  errors.JPG

  •  313
    Theme Ruby replied

    Thank you for reaching out to us.

    It seems there’s a widget that isn’t compatible with the Widget Block Editor, which could be causing this issue. To solve it, I recommend disabling the block editor and switching to classic mode. The theme supports an option for this without additional plugins. Please go to Theme Options > Sidebar > Widget Block Editors and turn it off. This should solve the problem.

    Let me know if you have any questions.

    Regards,

  • NIKOLAOS replied

    Thanks for your prompt reply.

    Unfortunately this solution didn't solve my problem. I have to mention that the same thing is happening even when I am trying to embed the html code on an empty page. The page becomes messy and all the footers and sidebars aren't loading.

    Do you have another way of action?

    Regards,

    Nick 

  •  313
    Theme Ruby replied

    Thank you for your reply. To assist you effectively, we need a bit more information:

    - Could you please provide the elevant URLs related to the issue.

    - Please provide login credentials for accessing the dashboard (wp-admin).

    - The FTP or cPanel login credentials of the website hosting

    This information will help us investigate the issue more thoroughly and assist you more efficiently.

    Thank you very much!

    Best regards,