Please note that some options may not be displayed in custom posts. We will forward your suggestion to our development team for consideration regarding its feasibility in future updates.
Thank you for your understanding, and feel free to reach out if you have any further questions.
This is not an acceptable response, you are selling the theme with 6 month support but then give these generic emails as responses. At least some guide something to do this
The feature you’re looking for isn’t included in the theme’s default functionality. Custom post types typically don’t support post formats, which is why video settings aren’t available for them.
To achieve this functionality, you may need to create a child theme and implement custom code.
We hope this explanation clarifies your concern. Please feel free to reach out if you have any further questions.
Hi,
I created a custom post type and I added all permissions but the ruby options are limited, it doesn't have video layouts.
check in settings
Attached files: Screenshot 2025-01-26 024857.png
Hi,
Thank you for reaching out!
Please note that some options may not be displayed in custom posts. We will forward your suggestion to our development team for consideration regarding its feasibility in future updates.
Thank you for your understanding, and feel free to reach out if you have any further questions.
Best regards,
This is not an acceptable response, you are selling the theme with 6 month support but then give these generic emails as responses. At least some guide something to do this
We sincerely apologize for the inconvenience.
To achieve this functionality, you may need to create a child theme and implement custom code.
We hope this explanation clarifies your concern. Please feel free to reach out if you have any further questions.
Regards,