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  Public Ticket #3815698
Foxiz Theme Support is Not Reliable
Closed

Comments

  • mirzanemat5 started the conversation

    I contacted the Foxiz theme support team because I was facing several major issues:

    1. Widget Overlap Issue – In the backend, the widget section is overlapping, and in the frontend, the footer column is misaligned, ruining the UI. Both device Mobile or desktop
    2. Too Many White Screens – Frequent white screen issues in the backend.
    3. AMP Indexing Issue – AMP pages are not indexing properly.
    4. Speed Optimization  issue 
    5. Membership plugin like wp user frontend membership plugin not comfortable for foxiz only simple membership ship integrations

    When I reported these problems to the support team, they simply gave a short and generic reply, saying that "high file size" was causing these issues. When I asked whether Elementor and Rank Math could be responsible for the high file size, they provided no proper explanation.

    I also tried installing the LiteSpeed Cache Plugin, but it broke the site. However, the support team didn’t offer any helpful solution. Their response felt unprofessional, as if they were just replying for the sake of it.

    I had higher expectations from Foxiz theme support, but my experience has been very disappointing.


    Site: https://overseasgulftimes.com

  •  247
    Theme Ruby replied

    We sincerely apologize for any inconvenience you’ve experienced.  

    We have responded to a duplicated comment on the page:  https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/comments?from_buyers_and_authors_only=0&order_by=oldest&page=99#comment_31309921

    We hope this information helps resolve the issue. For any remaining concerns, please continue discussing with our support team and provide the site login credentials. We will do our best to assist you.  

    Thank you for your patience while we work on resolving the problem.  

    Regards,