Okay
  Public Ticket #3821650
Went to activate new theme and get error.
Closed

Comments

  • woodruffa09 started the conversation

    After putting in the purchase code and support email, I received this error.

    "There seems to be an issue with remote requests. Could you please check if the hosting allows opening URLs?"

    I have several FOXIZ themes and have never had this issue before.

    Thank you.

  •  247
    Theme Ruby replied

    Hi,

    Thank you for reaching out!

    It looks like this issue might be related to a server configuration or an API service connection problem.

    Could you try reactivating the theme to see if that resolves the issue?

    If the issue persists, please provide us with the site login credentials via a private support ticket, and we will check it directly to help you activate the theme.

    Feel free to contact us if you have any questions.

    Best regards,

  • woodruffa09 replied

    I just checked; it is working fine now. Thank you; you can close this ticket.

  •  247
    Theme Ruby replied

    Thank you!