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  Public Ticket #4027243
license re-activation
Closed

Comments

  • lisianne started the conversation
    6 days ago on Thursday at 4:09pm

    Hi ,


    I deactivated my Foxiz license on production domain to be able to trest a new feature on my development website ( other domain) . I am not able to reactivate it on Dev machine . However I am able to reactivate it on Prod machine. 

    On development machine, I get a "bad request" error code.I have seen several identical requests/issues posted in the Comments section of the Foxiz theme . Can you please help me resolve this ? 


    Thanks,

    Lisianne ( [email protected]) 

  •  302
    Theme Ruby replied
    6 days ago on Friday at 3:17am

    Hi,

    Thank you for reaching out!

    It seems that the activation issue may be related to your hosting configuration. I recommend trying the following steps to troubleshoot:

    1. If you are using a child theme, please temporarily switch to the main theme to rule out any theme-related issues during activation.
    2. Ensure that the `allow_url_fopen` option is enabled in your server configuration.
    3. Verify that the Site URL under Settings > General is set to https:// rather than http://

    I hope these steps help resolve the activation issue. If you continue to experience problems, please open a private ticket provide us with the following information:

    1. The purchase code.
    2. Your site login credentials.
    3. Access to the cPanel of your hosting account.

    This will allow me to investigate further and assist you in resolving this issue.

    Regards,