Okay
  Public Ticket #4027475
Disable cookies
Closed

Comments

  • emilcabaj started the conversation
    May 30, 2025 at 6:53am

    Hello, how can I completely disable using cookies? I can see that the theme uses the following cookies:

    personalize_sync
    RBUUID

  •  399
    Theme Ruby replied
    May 31, 2025 at 3:56am

    Hi,

    Thank you for reaching out.

    To disable the use of the personalize_sync cookie, please follow these steps:

    1. Go to Theme Options

    2. Navigate to Personalized System > Global > Personalized System

    3. Disable this option

    4. Click "Save Changes" to apply the settings

    If you need any further assistance, feel free to let us know.

    Best regards,

  • emilcabaj replied
    June 1, 2025 at 11:34am

    I already had it set like that :(

  •  399
    Theme Ruby replied
    June 2, 2025 at 2:01am

    Thank you for your reply!

    To help you better, please open a PRIVATE TICKET and share the following:

    - Screenshots of the issue  
    - Relevant URLs  
    - Login credentials for wp-admin access

    This will help us check things more thoroughly and assist you faster.

    Thanks so much!

    Best regards,