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  Public Ticket #4101123
problem displaying Stories thumbnails
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  • Jeremy started the conversation
    1 week ago on June 19, 2025 at 3:49pm

    Hello,

    I've added Stories via the Foxiz template, everything is displayed correctly when I preview the site in connected to wordpress mode, however the thumbnails of the stories are not displayed when I'm disconnected, could you tell me how to solve this problem.

    Thanks in advance

    Attached files:  2025-06-19_17h48_49.jpg
      2025-06-19_17h49_12.jpg

  •  317
    Theme Ruby replied
    1 week ago on June 20, 2025 at 2:23am

    Hi,

    Thank you for reaching out.

    To resolve the missing story thumbnails when disconnected from WordPress, please try the following steps:

    1. Clear or Disable Caches

      • Clear your browser cache and cookies.

      • If you’re using any caching plugins or server-side cache (e.g. Cloudflare), temporarily disable them and then refresh the page.

    2. Verify SSL Links

      • Ensure that all story thumbnail URLs begin with https:// rather than http://.

      • Mixed-content (HTTP images on an HTTPS page) can prevent thumbnails from loading.

    For more details on fixing SSL and mixed-content issues, please see our troubleshooting guide:
    https://help.themeruby.com/foxiz/problems-with-ssl/

    Let me know if this helps or if you need further assistance!

    Best regards,