I am reaching out to report an issue with the “Weather” widget, which is currently not functioning.
I have carefully followed all the provided instructions, including generating and entering a valid API key, but unfortunately, the widget still does not work. I have tried multiple approaches and troubleshooting steps without success.
I kindly request your assistance in resolving this matter as soon as possible. Please let me know if you require any further information from my side.
To further investigate and resolve the issue, we kindly ask you to provide your website login credentials and FTP hosting access. For security reasons, please send these details through a private and secure channel.
Once we receive the information, we will look into the matter and keep you updated.
I’ve solved the issue. Basically, among the various options suggested on the dedicated portal where the API codes are provided, the first two didn’t work — I couldn’t say exactly why, it’s really inexplicable. Fortunately, the third option (which I decided to test) worked properly. So now the weather feature is functioning and clearly visible.
Thank you for your help and support — it’s truly appreciated.
Dear Support Team,
I am reaching out to report an issue with the “Weather” widget, which is currently not functioning.
I have carefully followed all the provided instructions, including generating and entering a valid API key, but unfortunately, the widget still does not work. I have tried multiple approaches and troubleshooting steps without success.
I kindly request your assistance in resolving this matter as soon as possible. Please let me know if you require any further information from my side.
Thank you in advance for your support.
Best regards,
Attached files: 01.png
Hi,
Thank you for your message.
To further investigate and resolve the issue, we kindly ask you to provide your website login credentials and FTP hosting access. For security reasons, please send these details through a private and secure channel.
Once we receive the information, we will look into the matter and keep you updated.
Best regards,
I’ve solved the issue. Basically, among the various options suggested on the dedicated portal where the API codes are provided, the first two didn’t work — I couldn’t say exactly why, it’s really inexplicable. Fortunately, the third option (which I decided to test) worked properly. So now the weather feature is functioning and clearly visible.
Thank you for your help and support — it’s truly appreciated.
Hi,
Thank you for the update.
If you have any further questions, please feel free to contact us at any time.
Best regards,
Thanks!