I’m writing again regarding an issue that has remained unresolved for several days. Unfortunately, no one has effectively followed up, and this is becoming frustrating.
The Foxiz theme is visually outstanding, and we truly appreciate its design and flexibility. That said, it’s disappointing to see how such a well-made product is held back by bugs and the lack of timely technical support.
Specifically, links inside Foxiz Elementor widgets (such as Flex Grid and Slider) are not clickable on the frontend. I’ve already deactivated all third-party plugins, cleared cache, and tested multiple scenarios. The issue seems related to overlay elements that block interactions.
Additionally, the Elementor widget query does not allow selecting more than one custom post type, which is a serious limitation.
We have purchased six licenses of your themes, and were planning to buy more. However, this level of support negligence and delay is making us reconsider.
Please treat this request as urgent and provide a clear solution. If needed, we’re available to grant temporary access for debugging.
A quick update: the issue with unclickable post links has been fixed.
Regarding the multiple post types in the Elementor widget query, since each post type has its own taxonomy and use case, Foxiz currently does not support combining them into a single query.
If you’d like to display multiple post types, we recommend separating them into individual sections. This gives you better control over the meta fields and taxonomies for each type.
Hope this helps! Let us know if you have any questions.
Dear support team,
I’m writing again regarding an issue that has remained unresolved for several days. Unfortunately, no one has effectively followed up, and this is becoming frustrating.
The Foxiz theme is visually outstanding, and we truly appreciate its design and flexibility. That said, it’s disappointing to see how such a well-made product is held back by bugs and the lack of timely technical support.
Specifically, links inside Foxiz Elementor widgets (such as Flex Grid and Slider) are not clickable on the frontend. I’ve already deactivated all third-party plugins, cleared cache, and tested multiple scenarios. The issue seems related to overlay elements that block interactions.
Additionally, the Elementor widget query does not allow selecting more than one custom post type, which is a serious limitation.
We have purchased six licenses of your themes, and were planning to buy more. However, this level of support negligence and delay is making us reconsider.
Please treat this request as urgent and provide a clear solution. If needed, we’re available to grant temporary access for debugging.
Looking forward to a prompt reply.
Hi,
A quick update: the issue with unclickable post links has been fixed.
Regarding the multiple post types in the Elementor widget query, since each post type has its own taxonomy and use case, Foxiz currently does not support combining them into a single query.
If you’d like to display multiple post types, we recommend separating them into individual sections. This gives you better control over the meta fields and taxonomies for each type.
Hope this helps! Let us know if you have any questions.
Regards,