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  Public Ticket #4147768
Activation Issue – Remote Requests Not Working
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  • elmrsey1 started the conversation

    Screenshot

    Dear Support Team,

    I hope this message finds you well.

    I’m trying to activate the theme using my purchase code, but I encountered the following issue:

    "There seems to be an issue with remote requests. Could you please check if the hosting allows opening URLs?"

    It seems like the activation process is unable to connect to your server. I have verified my internet connection and hosting, but the issue still persists.

    Could you please assist me in resolving this issue or let me know what server settings or PHP modules I need to check with my hosting provider.

  •  325
    Theme Ruby replied

    Hi,

    Thank you for reaching out to us.

    Could you please update the Foxiz theme and the Foxiz Core plugin to the latest version (2.6.5), and then try activating the license again?

    For instructions on how to update, you may refer to the following documentation:

    Please let us know if you continue to experience issues after updating.

    Best regards,