Okay
  Public Ticket #4493658
Import Demo
Closed

Comments

  • adsfannel started the conversation

    I purchased this theme, but importing the demo is frustrating. Waiting days to fix a bug that shouldn't even be there is even worse! I installed it three times and cleaned it up three times, but nothing works. The pages and everything else are empty (ZERO imported). Can someone please help me import this blessed Foxic Standard theme?

    Attached files:  error import.png

  •  371
    Theme Ruby replied

    Hi,

    Thank you for reaching out!  

    This issue may be related to hosting configuration settings such as: 

    1. The "allow_open_urls" directive being disabled
    2. ModSecurity being enabled
    3. or The theme license not being correctly linked to the website.

    Could you please double-check these configurations? Once verified, try importing again to see if the issue is resolved.  

    If the issue persists, could you please share the following details with us in a private ticket instead, as this current ticket is public?

    1. The site login credentials
    2. The demo name you wish to import
    3. The cPanel login credentials for the hosting

    With these details, we can investigate the issue and help resolve it.  

    Thank you very much!

    Regards,