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  Public Ticket #4501762
Demo import
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  • Mariana started the conversation

    Buenas tardes, 

    Acabo de instalar y activar el tema Foxiz en mi sitio web y al momento de escoger un demo para importarlo me esta saliendo un error. 

    "An error occurred during the import. Please click the "Try Fixing Import" button and try again, or contact support for assistance".


    Adicional a esto, cuando cargue el tema y lo active, nunca me salieron los complementos necesarios, tuve que buscarlos basándome en los que vi en la documentación. 


    Agradezco su ayuda

    Attached files:  error en foxiz.png

  •  374
    Theme Ruby replied

    Thank you for reaching out!  

    This issue may be related to hosting configuration settings such as: 

    1. The `allow_open_urls` directive being disabled
    2. ModSecurity being enabled
    3. or The theme license not being correctly linked to the website.

    Could you please double-check these configurations? Once verified, try importing again to see if the issue is resolved.  

    If the issue persists, to assist you further, could you please send us the details via a private ticket so we can check more closely?

    1. The site login credentials
    2. The demo name you wish to import
    3. The cPanel login credentials for the hosting

    With these details, we can investigate the issue and help resolve it.  

    Thank you very much!

    Regards,