Okay
  Public Ticket #4506007
demo import error
Closed

Comments

  • Ankit started the conversation
    9625520044.png

    this is the url of my website: https://netzerowired.com/

    I am not able to import the demo templete "Network"

  •  381
    Theme Ruby replied

    Hi,

    Thank you for reaching out!  

    This issue may be related to hosting configuration settings such as: 

    1. The "allow_open_urls" directive being disabled
    2. ModSecurity being enabled
    3. or The theme license not being correctly linked to the website.

    Could you please double-check these configurations? Once verified, try importing again to see if the issue is resolved.  

    If the issue persists, to assist you further, could you please provide the following details via a private ticket to ensure your information remains secure?

    1. The site login credentials
    2. The demo name you wish to import
    3. The cPanel login credentials for the hosting

    With these details, we can investigate the issue and help resolve it.  

    Thank you very much!

    Regards,