This issue may be related to your hosting configuration, such as:
The allow_open_urls directive being disabled
ModSecurity being enabled
The theme license not being correctly linked to the website
Could you please double-check these settings first? After verifying, kindly try importing the demo again to see if the issue is resolved.
If the issue still persists, we’ll be happy to assist you further. For security reasons, please open a private support ticket and provide the following details there:
Website admin login credentials
The demo name you wish to import
cPanel (hosting) login credentials
Once we receive this information via the private ticket, our team will investigate the issue in detail and get back to you as soon as possible.
i have purchased the theme and install and register it but when i click Import Demo it show Error
Hi,
Thank you for reaching out.
This issue may be related to your hosting configuration, such as:
The allow_open_urls directive being disabled
ModSecurity being enabled
The theme license not being correctly linked to the website
Could you please double-check these settings first? After verifying, kindly try importing the demo again to see if the issue is resolved.
If the issue still persists, we’ll be happy to assist you further. For security reasons, please open a private support ticket and provide the following details there:
Website admin login credentials
The demo name you wish to import
cPanel (hosting) login credentials
Once we receive this information via the private ticket, our team will investigate the issue in detail and get back to you as soon as possible.
Kind regards,