Poor product ,poor functionality, too complex compared to other theme like Newspaper12 Im using altho has many advantages in term of outstanding features. too pricey too to be frank.
I would appreciate you honor your promise of refund as stated before the purchase . thank you
Thank you for reaching out and for sharing your feedback. We’re sorry to hear that the theme didn’t meet your expectations.
If you’re open to it, our support team would be happy to help with any specific issues or guide you in using the features more effectively, please feel free to share more details.
Regarding the refund request, as a support team member, I’m unable to approve refunds directly. Please submit your request via Envato Market with the related details, and it will be reviewed according to their refund policy.
Thank you for your understanding. Let us know if there’s anything else we can help with.
I have already done so in the same timing of my message to your platform I hope this not another three monti tricks circus as your sale pitch made it clear that you refund any unsatisfied customer?!
Thanks for your message. Refund requests are handled by a different department via Envato Market, and as the support team, we don’t have the authority to process them. Please wait for their response on your refund ticket.
Poor product ,poor functionality, too complex compared to other theme like Newspaper12 Im using altho has many advantages in term of outstanding features. too pricey too to be frank.
I would appreciate you honor your promise of refund as stated before the purchase . thank you
Hi,
Thank you for reaching out and for sharing your feedback. We’re sorry to hear that the theme didn’t meet your expectations.
If you’re open to it, our support team would be happy to help with any specific issues or guide you in using the features more effectively, please feel free to share more details.
Regarding the refund request, as a support team member, I’m unable to approve refunds directly. Please submit your request via Envato Market with the related details, and it will be reviewed according to their refund policy.
Thank you for your understanding. Let us know if there’s anything else we can help with.
Kind regards,
I have already done so in the same timing of my message to your platform I hope this not another three monti tricks circus as your sale pitch made it clear that you refund any unsatisfied customer?!
Thanks for your message. Refund requests are handled by a different department via Envato Market, and as the support team, we don’t have the authority to process them. Please wait for their response on your refund ticket.
Thank you for your understanding.
Kind regards,