I have been using the Innovation Theme for a long time and I am currently on version 1.1.7. I have just purchased the update to version 6.4. However, the direct update is failing because the versions are too far apart (the settings are not being migrated correctly).
Could you please provide me with milestone versions (e.g., v3.x and v5.x) so that I can perform an incremental update to ensure the database settings migrate properly?
Hello RubyThemed Team,
I have been using the Innovation Theme for a long time and I am currently on version 1.1.7. I have just purchased the update to version 6.4. However, the direct update is failing because the versions are too far apart (the settings are not being migrated correctly).
Could you please provide me with milestone versions (e.g., v3.x and v5.x) so that I can perform an incremental update to ensure the database settings migrate properly?
Thank you for your help!
Hi,
Thank you for reaching out and for the detailed explanation.
To help us investigate this issue properly, could you please open a new private support ticket and share the following information there:
A screenshot showing the issue
Your website login details
FTP/hosting access details
Once we receive these details, our team will review the case and assist you further with the update process.
Best regards,