Okay
  Public Ticket #4563041
error with elementor builder : server error 500
Closed

Comments

  • khadija50 started the conversation
    May 6, 2026 at 9:45am

    Hi

    please I have an issue while using elementor with the theme I have troubleshooting the issue by deactivate all plugins and see if editing will done without error, and I found that the the theme foxiz core plugin when is active the error appear.

    Attached files:  Screenshot 2026-05-06 at 10.45.28.png

  •  447
    Theme Ruby replied
    May 6, 2026 at 1:35pm

    Thank you for reaching out!

    To assist you effectively, we need a bit more information:

    • Please provide the WordPress admin login credentials (wp-admin)

    • The FTP or cPanel login credentials of the website hosting

    Since the current ticket is public, please open a private ticket and send the information there for security reasons.

    This information will help us investigate the issue more thoroughly and assist you more efficiently.

    Thank you very much!

    Best regards,