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Welcome to Theme-Ruby Help Center!

Thank you very much for purchasing our theme! We are committed to providing you with excellent customer service. Before we get started, please take a moment to review the following terms and conditions:

We will do our best to respond to all support tickets promptly and accurately. However, due to the high volume of inquiries, please allow 12-48 hours for a response to your ticket.

Before submitting your ticket, please ensure the following:

  1. Documentation: Review the documentation included with your download. It covers essential topics such as theme installation and usage.
  2. Theme and Plugin Updates: Ensure your theme and the core plugins are up to date to prevent any compatibility issues.
  3. Issue Details: If you encounter an issue, submit a ticket with the URL of the affected page. Please post your ticket publicly unless it involves sensitive information, allowing others to benefit from shared solutions.

Theme Support includes

  1. Answering questions about the theme and its features.
  2. Resolving bugs and reported issues.
  3. Providing updates for compatibility with new WordPress versions.

Theme Support does not include:

  1. Customization services.
  2. Support for third-party plugins.
  3. Complex individual server-side issues.

Please check our Envato Support policy for further information: Envato Support Policy

While we assist with minor modifications and provide advice, please note that themes are sold as-is. For significant customization, please contact us for a quote.

Thank you once again for your purchase! We hope you enjoy using our theme.

Public Ticket:

To protect your information, we provide private tickets for support by default. Please avoid sharing sensitive details, such as login credentials or purchase information, if you choose to submit your ticket as a public one.

Public Tickets

Bence Mihály Kévés Loco Translate   Foxiz   Updated 2 days ago   7 Most recent comment from Theme Ruby:Hi, Thank you for your suggestion! We appreciate your input and will check with our development team to see if this can be considered for a future update. Best regards, emilcabaj Wordpress galerry   Foxiz   Updated 4 days ago   6 Most recent comment from Theme Ruby:Hi, Thank you for your feedback, and we’re sorry for the inconvenience. This setup is currently required to enable Elementor’s lightbox feature with galleries. However, we’ve shared your request ... emilcabaj Quick search date   Foxiz   Updated 4 days ago   4 Most recent comment from Theme Ruby:Hi, If you would like to modify the code, please follow the steps below: Navigate to the theme directory:wp-content > themes > foxiz > templates > ajax.php In the ajax.php file, locate the followin ... emilcabaj Disable cookiesClosed   Foxiz   Updated 4 days ago   4 Most recent comment from Theme Ruby:Thank you for your reply! To help you better, please open a PRIVATE TICKET and share the following: - Screenshots of the issue  - Relevant URLs  - Login credentials for wp-admin access This will hel ... jberman73 Display of categories   Foxiz   Updated 4 days ago   2 Most recent comment from Theme Ruby:Thank you for reaching out! This is a Elementor block in Hompage, To edi it, please follow these steps: 1. Refer to the admin bar at the top screen and click Edit with Elementor.2. Locate the menu blo ...