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Welcome to Theme-Ruby Help Center!

Thank you very much for purchasing our theme! We are committed to providing you with excellent customer service. Before we get started, please take a moment to review the following terms and conditions:

We will do our best to respond to all support tickets promptly and accurately. However, due to the high volume of inquiries, please allow 12-48 hours for a response to your ticket.

Before submitting your ticket, please ensure the following:

  1. Documentation: Review the documentation included with your download. It covers essential topics such as theme installation and usage.
  2. Theme and Plugin Updates: Ensure your theme and the core plugins are up to date to prevent any compatibility issues.
  3. Issue Details: If you encounter an issue, submit a ticket with the URL of the affected page. Please post your ticket publicly unless it involves sensitive information, allowing others to benefit from shared solutions.

Theme Support includes

  1. Answering questions about the theme and its features.
  2. Resolving bugs and reported issues.
  3. Providing updates for compatibility with new WordPress versions.

Theme Support does not include:

  1. Customization services.
  2. Support for third-party plugins.
  3. Complex individual server-side issues.

Please check our Envato Support policy for further information: Envato Support Policy

While we assist with minor modifications and provide advice, please note that themes are sold as-is. For significant customization, please contact us for a quote.

Thank you once again for your purchase! We hope you enjoy using our theme.

Public Ticket:

To protect your information, we provide private tickets for support by default. Please avoid sharing sensitive details, such as login credentials or purchase information, if you choose to submit your ticket as a public one.

Public Tickets

Abhiaries Please Reactivate my purchase code   Foxiz   Updated 2 days ago   14 Most recent comment from Theme Ruby:Hello Rodolpho Bohrer, I have unlinked the license from your old domain. You can now activate it on your new domain. Feel free to reach out if you need any further assistance. Best regards, Samuele Two Unresolved Issues with Purchased Theme   Foxiz   Updated 3 days ago   9 Most recent comment from Theme Ruby:We’re glad to hear that the logo issue has been resolved on your device. Regarding the automatic dark-to-light mode switch, we have tested it on our side and did not notice any issue. However, we wi ... adsfannel Import DemoClosed   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out!   This issue may be related to hosting configuration settings such as:  The "allow_open_urls" directive being disabled ModSecurity being enabled or The theme license ... Faheem Featured images and video postClosed   Foxiz   Updated 2 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. To set up a featured image, please refer to the following documentation:https://help.themeruby.com/foxiz/set-featured-image/ For creating and publishing video posts, y ... performancemarketing7 elementor is not workingClosed   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, To help you better, could you please open a private ticket and share the login credentials for the WordPress dashboard (wp-admin)? This will allow us to take a closer look and support you more eff ...