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Public Tickets

marketings373 Updating the theme settingsClosed   Foxiz   Updated July 5, 2025 at 6:19am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out!  It may simply be a caching problem, could you please clear your browser (and any server or plugin) cache and then reload the page to see if your changes appear? If yo ... miliwojevic A question about functionalityClosed   Foxiz   Updated June 27, 2025 at 5:37am   5 Most recent comment from Theme Ruby:Hi, Thank you for your feedback. No worries, we completely understand your point. We appreciate your suggestion and will keep it in mind as we continue to improve the theme while maintaining performan ... Samuele Dark Mode Issue – Theme Not Updating Based on Device SettingClosed   Foxiz   Updated June 24, 2025 at 7:00am   9 Most recent comment from Samuele:Okay! Thank you. I’ll wait to hear from you. ajaffarali Dark Mode in Home Page OnlyClosed   Foxiz   Updated June 24, 2025 at 3:10am   4 Most recent comment from Theme Ruby:Hi, It seems the issue is related to the margin spacing between elements. Please use padding for the them instead, and try setting the section's margin to 0 or -1. That should resolve the issue. ... Samuele Unable to Translate the Term “Contents” from the Attached ImageClosed   Foxiz   Updated June 23, 2025 at 9:10am   5 Most recent comment from Samuele:Thanks! Samuele Question about the purpose of the “Automatic Updates” featureClosed   Foxiz   Updated June 23, 2025 at 9:10am   3 Most recent comment from Samuele:Thanks for your clarification! Really appreciated! Samuele Article Slider Not Working – See Attached ScreenshotClosed   Foxiz   Updated June 23, 2025 at 9:10am   5 Most recent comment from Samuele:Thanks! Samuele How to Mark an Article as Trending?Closed   Foxiz   Updated June 23, 2025 at 9:09am   5 Most recent comment from Samuele:Thanks! Samuele Weather” Widget Not Working Despite Following All InstructionsClosed   Foxiz   Updated June 23, 2025 at 9:09am   5 Most recent comment from Samuele:Thanks! Samuele Article View Count Behaving Inconsistently Across Devices + Manual Edit InquiryClosed   Foxiz   Updated June 23, 2025 at 9:09am   5 Most recent comment from Samuele:Thanks! Samuele Missing “Dashboard” Menu Item After Theme Change – Urgent Client RequirementClosed   Foxiz   Updated June 23, 2025 at 9:08am   5 Most recent comment from Samuele:Thanks! TVDinner editing existing templateClosed   Foxiz   Updated June 23, 2025 at 6:01am   3 Most recent comment from Theme Ruby:Hi, Thank you for getting in touch! To update your top menu: In your WordPress dashboard, go to Ruby Templates. Find the Header template and click Edit with Elementor. Hover over the menu block y ... lisianne add css declaration from Foxiz Admin?Closed   Foxiz   Updated June 23, 2025 at 5:52am   2 Most recent comment from Theme Ruby:Hi, Thank you for your question. To apply your custom CSS quickly, please follow these steps: Log in to your WordPress dashboard. Go to Appearance > Customize. Click on Additional CSS in the left ... upaligroupweb Add search on mobile menuClosed   Foxiz   Updated June 23, 2025 at 3:45am   4 Most recent comment from Theme Ruby:Hi, Sorry for the confusion. To activate the search form in the collapsed section, please go to:  Theme Options > Header > Mobile Header > Search Form, then turn it on. Then refer to the screenshot h ... weba9008 Regarding the my account featureClosed   Foxiz   Updated June 22, 2025 at 9:34pm   3 Most recent comment from weba9008:Thank you much