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Public Tickets

musicmundial Remove share bar socials on top only on mobile and tabletsClosed   Foxiz   Updated February 5, 2026 at 12:23am   5 Most recent comment from musicmundial:Hi guys, I used this CSS to remove it: ".rbct figure iframe {    margin-bottom: 0 !important;}@media screen and (max-width: 991px) {    .smeta-extra {        display: none !important;    }} ... sudanair REFUND REQUESTClosed   Foxiz   Updated February 4, 2026 at 5:18am   4 Most recent comment from Theme Ruby:Thanks for your message. Refund requests are handled by a different department via Envato Market, and as the support team, we don’t have the authority to process them. Please wait for their response ... sujay_92 Google & FB LoginClosed   Foxiz   Updated January 31, 2026 at 6:11am   4 Most recent comment from Theme Ruby:Foxiz uses the standard WordPress login system, so you are free to use and test any social login plugin you prefer. At the moment, we have not specifically tested social media login plugins, so we’r ... Ana Add the date to the headerClosed   Foxiz   Updated January 30, 2026 at 2:15pm   2 Most recent comment from Theme Ruby:Thank you for contacting us. At the moment, the default header template does not include an option to display the current date. To show today’s date, you will need to create a custom header using El ... sujay_92 Google & Facebook loginClosed   Foxiz   Updated January 29, 2026 at 2:03pm   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. At the moment, the theme does not natively support Google or Facebook registration and login features. However, we’ve noted your suggestion and will forward it to ou ... sujay_92 Add buttonsClosed   Foxiz   Updated January 17, 2026 at 1:45am   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. You can refer to the following documentation for detailed instructions on how to create the Flipboard and Google News button blocks at the top of the content:https://h ... laserseofsd import demo not workingClosed   Foxiz   Updated January 15, 2026 at 5:42am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. This issue may be related to your hosting configuration, such as: The allow_open_urls directive being disabled ModSecurity being enabled The theme license not bein ... [email protected] Why The Import Demo is not import the theme like demoClosed   Foxiz   Updated January 12, 2026 at 5:02am   4 Most recent comment from Theme Ruby:Thank you for reaching out. Please make sure you are using the latest version of the theme and required plugins. You can follow this guide to update the theme correctly: https://help.themeruby.com/fox ... Rajendra getting error during import data into my WordPress siteClosed   Foxiz   Updated January 3, 2026 at 8:02am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! This issue may be related to your hosting configuration, such as: The allow_open_url directive being disabled ModSecurity being enabled Or the theme license not be ... nelsonalfredo09 Page speed error: Touch areas are not large enough or spaced sufficiently.Closed   Foxiz   Updated December 28, 2025 at 7:06am   2 Most recent comment from Theme Ruby:Hi, Thank you for your message. The warnings reported by PageSpeed/Lighthouse are related to font sizes being considered too small for readability, especially on mobile devices. These are accessibilit ... Yassine Foxiz core update failedClosed   Foxiz   Updated December 22, 2025 at 11:31am   2 Most recent comment from Theme Ruby:Thank you for reaching out! To help you better, could you please share the login credentials for the WordPress dashboard (wp-admin) thought a new private ticket? This will allow us to take a closer lo ... mikewronsky UpdateClosed   Foxiz   Updated December 16, 2025 at 1:15pm   5 Most recent comment from Theme Ruby:Thank you for your suggestion. We’re actively maintaining the theme and will continue releasing updates regularly to improve it. We appreciate your support. Best regards, jankauskaseo How do I activate the license on localhost development?Closed   Foxiz   Updated December 15, 2025 at 1:51pm   2 Most recent comment from Theme Ruby:Thank you for your question. The theme can be activated on a subdomain of your main website for development or staging purposes. This means that a single license can be used to activate both the main ... mlou1 Ruby Template Display ProblemsClosed   Foxiz   Updated December 15, 2025 at 4:43am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Regarding the Header and Footer layout, please kindly refer to the documentation below, which explains how to configure and manage them correctly in Foxiz: Heade ... yasir_z143 404 redirectionClosed   Foxiz   Updated December 13, 2025 at 12:25pm   2 Most recent comment from Theme Ruby:Hi, Thank you for your clarification. Foxiz does not add any 301/302 redirects for 404 pages. The theme simply uses WordPress’s default 404 behavior and displays a custom 404 layout built from a pag ...