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Public Tickets

Hicret06 total number of posts codesClosed   Foxiz   Updated February 22, 2025 at 3:39am   6 Most recent comment from Theme Ruby:You're very welcome! Let us know if you encounter any issues.Best regards, alexwb Contents / Author BadgeClosed   Foxiz   Updated February 22, 2025 at 3:37am   10 Most recent comment from Theme Ruby:Hi, Regarding the AI feature, please refer to the attached/documented materials for more details. For the Highlights section:Inside the templates.php file, please locate the function foxiz_single_cont ... Angel Author box visible on pagesClosed   Foxiz   Updated February 19, 2025 at 5:13am   6 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. By default, the author box is only supported on posts, not pages. This is why it appears on blog posts but not on standalone pages. If you would like to display the aut ... hal116 register to activateClosed   Foxiz   Updated February 17, 2025 at 5:30am   4 Most recent comment from Theme Ruby:Thank you for letting us know!  If you need any further assistance, feel free to reach out. We're always here to help. Best regards, darkstaride Can't activate license. Please help ASAP!Closed   Foxiz   Updated February 17, 2025 at 5:28am   6 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! It looks like this issue might be related to a server configuration or an API service connection problem. Could you try reactivating the theme to see if that resolves t ... woodruffa09 Went to activate new theme and get error.Closed   Foxiz   Updated February 17, 2025 at 3:46am   4 Most recent comment from Theme Ruby:Thank you! haonas Menu iconClosed   Foxiz   Updated February 13, 2025 at 5:13am   3 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. You can create a custom Mega Menu using the Ruby Template, which allows you to use the Elementor icon block without any text. This method enables you to display o ... rubenramsesm HeaderClosed   Foxiz   Updated February 12, 2025 at 5:28am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! If you are using Ruby Templates to build your header, we recommend utilizing the Custom HTML block in Elementor to add your custom code instead of modifying header.php ... rubenramsesm Auto Load Next PostsClosed   Foxiz   Updated February 12, 2025 at 5:25am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! To enable the auto next posts feature, please refer to the following documentation:How to Enable or Disable Auto Load Next Posts Feature on Single Post Page If you need ... mirzanemat5 Foxiz Theme Support is Not ReliableClosed   Foxiz   Updated February 7, 2025 at 3:05am   2 Most recent comment from Theme Ruby:We sincerely apologize for any inconvenience you’ve experienced.   We have responded to a duplicated comment on the page:  https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617 ... Visionnaire_media style on custom meta widgetClosed   Foxiz   Updated February 5, 2025 at 2:23pm   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Please try clearing your cache to see if your custom CSS takes effect, as caching might be causing the issue. If that doesn’t work, try adding !important to you ... rishishdixit Website not showing admin panel after re-installClosed   Foxiz   Updated February 3, 2025 at 1:42am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! To assist you effectively, Please open a private ticket and provide us: - Could you please provide screenshots highlighting the specific issue you’re encountering? - ... Muhammad Waqar Akram Custom Post Type - No Video OptionsClosed   Foxiz   Updated January 28, 2025 at 12:27pm   4 Most recent comment from Theme Ruby:We sincerely apologize for the inconvenience. The feature you’re looking for isn’t included in the theme’s default functionality. Custom post types typically don’t support post formats, wh ... MadeByRashid Demo Import and SEOClosed   Foxiz   Updated January 27, 2025 at 2:20pm   9 Most recent comment from Theme Ruby:Thank you for your suggestion. We will forward it to our development team for review regarding feasibility and consider including it in future updates. Should you have any additional ideas or question ... videojme chnage last updated metaClosed   Foxiz   Updated January 26, 2025 at 3:17am   2 Most recent comment from Theme Ruby:Thank you for reaching out!   To control the meta information in a single post, please navigate to:  Theme Options > Single Posts > Entry Meta.   For more details, you can refer to this guide:  ht ...