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Public Tickets

derbutt Request for older theme versions (Migration from v1.1.7 to v6.4)   Innovation   Updated 18 hours ago   1 Most recent comment from derbutt:Hello RubyThemed Team, I have been using the Innovation Theme for a long time and I am currently on version 1.1.7. I have just purchased the update to version 6.4. However, the direct update is failin ... musicmundial Remove share bar socials on top only on mobile and tabletsClosed   Foxiz   Updated 1 day ago   5 Most recent comment from musicmundial:Hi guys, I used this CSS to remove it: ".rbct figure iframe {    margin-bottom: 0 !important;}@media screen and (max-width: 991px) {    .smeta-extra {        display: none !important;    }} ... sudanair REFUND REQUEST   Foxiz   Updated 2 days ago   4 Most recent comment from Theme Ruby:Thanks for your message. Refund requests are handled by a different department via Envato Market, and as the support team, we don’t have the authority to process them. Please wait for their response ... sujay_92 Google & FB Login   Foxiz   Updated 6 days ago   4 Most recent comment from Theme Ruby:Foxiz uses the standard WordPress login system, so you are free to use and test any social login plugin you prefer. At the moment, we have not specifically tested social media login plugins, so we’r ... Ana Add the date to the header   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Thank you for contacting us. At the moment, the default header template does not include an option to display the current date. To show today’s date, you will need to create a custom header using El ... sujay_92 Google & Facebook login   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. At the moment, the theme does not natively support Google or Facebook registration and login features. However, we’ve noted your suggestion and will forward it to ou ... sujay_92 Add buttonsClosed   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. You can refer to the following documentation for detailed instructions on how to create the Flipboard and Google News button blocks at the top of the content:https://h ... laserseofsd import demo not workingClosed   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. This issue may be related to your hosting configuration, such as: The allow_open_urls directive being disabled ModSecurity being enabled The theme license not bein ... [email protected] Why The Import Demo is not import the theme like demoClosed   Foxiz   Updated January 12, 2026 at 5:02am   4 Most recent comment from Theme Ruby:Thank you for reaching out. Please make sure you are using the latest version of the theme and required plugins. You can follow this guide to update the theme correctly: https://help.themeruby.com/fox ... Rajendra getting error during import data into my WordPress siteClosed   Foxiz   Updated January 3, 2026 at 8:02am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! This issue may be related to your hosting configuration, such as: The allow_open_url directive being disabled ModSecurity being enabled Or the theme license not be ... nelsonalfredo09 Page speed error: Touch areas are not large enough or spaced sufficiently.Closed   Foxiz   Updated December 28, 2025 at 7:06am   2 Most recent comment from Theme Ruby:Hi, Thank you for your message. The warnings reported by PageSpeed/Lighthouse are related to font sizes being considered too small for readability, especially on mobile devices. These are accessibilit ... Yassine Foxiz core update failedClosed   Foxiz   Updated December 22, 2025 at 11:31am   2 Most recent comment from Theme Ruby:Thank you for reaching out! To help you better, could you please share the login credentials for the WordPress dashboard (wp-admin) thought a new private ticket? This will allow us to take a closer lo ... Cinesist How to give custom taxonomy the same settings as category optionsClosed   Foxiz   Updated December 18, 2025 at 2:53am   6 Most recent comment from Theme Ruby:Thank you for your kind feedback. At the moment, we don’t have a public roadmap to share. Our development team is continuously working on improvements and new features, and updates are released regu ... mikewronsky UpdateClosed   Foxiz   Updated December 16, 2025 at 1:15pm   5 Most recent comment from Theme Ruby:Thank you for your suggestion. We’re actively maintaining the theme and will continue releasing updates regularly to improve it. We appreciate your support. Best regards, jankauskaseo How do I activate the license on localhost development?Closed   Foxiz   Updated December 15, 2025 at 1:51pm   2 Most recent comment from Theme Ruby:Thank you for your question. The theme can be activated on a subdomain of your main website for development or staging purposes. This means that a single license can be used to activate both the main ...