Public Tickets
Abhiaries
Please Reactivate my purchase code
Foxiz
Updated 2 days ago
14
Most recent comment from Theme Ruby:Hello Rodolpho Bohrer,
I have unlinked the license from your old domain. You can now activate it on your new domain.
Feel free to reach out if you need any further assistance.
Best regards,
Samuele
Two Unresolved Issues with Purchased Theme
Foxiz
Updated 3 days ago
9
Most recent comment from Theme Ruby:We’re glad to hear that the logo issue has been resolved on your device.
Regarding the automatic dark-to-light mode switch, we have tested it on our side and did not notice any issue. However, we wi ...
adsfannel
Import DemoClosed
Foxiz
Updated 1 week ago
2
Most recent comment from Theme Ruby:Hi,
Thank you for reaching out!
This issue may be related to hosting configuration settings such as:
The "allow_open_urls" directive being disabled
ModSecurity being enabled
or The theme license ...
Faheem
Featured images and video postClosed
Foxiz
Updated 2 weeks ago
2
Most recent comment from Theme Ruby:Hi,
Thank you for contacting us.
To set up a featured image, please refer to the following documentation:https://help.themeruby.com/foxiz/set-featured-image/
For creating and publishing video posts, y ...
performancemarketing7
elementor is not workingClosed
Foxiz
Updated 3 weeks ago
2
Most recent comment from Theme Ruby:Hi,
To help you better, could you please open a private ticket and share the login credentials for the WordPress dashboard (wp-admin)? This will allow us to take a closer look and support you more eff ...
ekler-mk
Spacing Between ParagraphsClosed
Foxiz
Updated August 26, 2025 at 3:59pm
2
Most recent comment from Theme Ruby:Hi,
Thank you for contacting us.
It seems that a plugin may be wrapping the post content, which prevents the default styles from applying correctly. To investigate further, could you please open a pri ...
scippy
Remove sharing icons from sticky menuClosed
Foxiz
Updated August 22, 2025 at 1:03pm
3
Most recent comment from cand35:Hello, can you cancel the theme domain name reservations? I will use a new theme from finanshaberi.com. The new theme is manevirehberim.com.tr. This is pictures help me please thank u. https://ibb.c ...
Hritwik
Post not loading!Closed
Foxiz
Updated August 22, 2025 at 1:53am
6
Most recent comment from Theme Ruby:Hi,
No worries, thank you for the update. Please don't hesitate to reach out again if you need any further assistance.
Best regards,
mikewronsky
Date of publish postClosed
Foxiz
Updated August 16, 2025 at 1:14am
2
Most recent comment from Theme Ruby:Hi,
Thank you for reaching out!
Your issue might be related to the settings detailed in this documentation: https://help.themeruby.com/foxiz/try-to-show-updated-date-on-google-search/
This fea ...
mfmorales
translate pluginClosed
Foxiz
Updated August 12, 2025 at 3:19pm
2
Most recent comment from Theme Ruby:Thank you for contacting us.
You may use the WPML or Polylang plugin to build your multilingual website.
Please feel free to contact us if you have any further questions.
Best regards,
mfmorales
BlogClosed
Foxiz
Updated August 12, 2025 at 3:16pm
2
Most recent comment from Theme Ruby:Hi,
Thank you for reaching out to us.
Are you referring to enabling infinite scroll pagination for category pages? If so, please go to Theme Options > Category > Post Listing – Pagination, and then ...
Kevin Shah
How to add sponser person in schema?Closed
Foxiz
Updated August 10, 2025 at 1:52am
6
Most recent comment from Theme Ruby:Hi,
Sorry for the inconvenience. The theme’s built-in schema function support sponsor schema. However, in your case, the schema is handled by a third-party plugin, so it’s outside of our direct co ...
quattrothes
Sticky headlineClosed
Foxiz
Updated August 6, 2025 at 5:07am
4
Most recent comment from Theme Ruby:Could you please navigate to Theme Options > Header > Main Menu > Smart Sticky and disable the Smart Sticky option.
If you run into any issues or need further assistance, feel free to let me know.
Bes ...
danilopablo387
How to Translate strings and ruby templte in all idiomes with polylangClosed
Foxiz
Updated August 4, 2025 at 5:42am
2
Most recent comment from Theme Ruby:Hi,Thank you for contacting us.
Simply generate your .po/.mo files for each locale (e.g. en_US, es_ES, de_DE), using Poedit or Loco Translate, and drop them into your theme’s /languages folder. Poly ...
hwhosting
related postClosed
Foxiz
Updated July 29, 2025 at 6:05am
3
Most recent comment from Theme Ruby:Hi,
Thank you for contacting us.
Based on the screenshot you provided, the “Related Posts” area is actually a text widget placed in the bottom section of your single-post layout. To remove it, ple ...