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Public Tickets

Bence Mihály Kévés Loco Translate   Foxiz   Updated 2 days ago   7 Most recent comment from Theme Ruby:Hi, Thank you for your suggestion! We appreciate your input and will check with our development team to see if this can be considered for a future update. Best regards, emilcabaj Wordpress galerry   Foxiz   Updated 4 days ago   6 Most recent comment from Theme Ruby:Hi, Thank you for your feedback, and we’re sorry for the inconvenience. This setup is currently required to enable Elementor’s lightbox feature with galleries. However, we’ve shared your request ... emilcabaj Quick search date   Foxiz   Updated 4 days ago   4 Most recent comment from Theme Ruby:Hi, If you would like to modify the code, please follow the steps below: Navigate to the theme directory:wp-content > themes > foxiz > templates > ajax.php In the ajax.php file, locate the followin ... emilcabaj Disable cookiesClosed   Foxiz   Updated 4 days ago   4 Most recent comment from Theme Ruby:Thank you for your reply! To help you better, please open a PRIVATE TICKET and share the following: - Screenshots of the issue  - Relevant URLs  - Login credentials for wp-admin access This will hel ... jberman73 Display of categories   Foxiz   Updated 4 days ago   2 Most recent comment from Theme Ruby:Thank you for reaching out! This is a Elementor block in Hompage, To edi it, please follow these steps: 1. Refer to the admin bar at the top screen and click Edit with Elementor.2. Locate the menu blo ... hellodaviddavis1 customisationClosed   Foxiz   Updated 4 days ago   13 Most recent comment from Theme Ruby:Thank you for reply! We are a little bit confused, To assist you effectively, we need a bit more information. Could you please open a private ticket and then provide: - screenshots highlighting the sp ... emilcabaj Carousel two rows   Foxiz   Updated 6 days ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. At the moment, the theme does not support a two-row carousel layout as you described. However, we truly appreciate your suggestion, and we will forward it to our ... lisianne license re-activationClosed   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! It seems that the activation issue may be related to your hosting configuration. I recommend trying the following steps to troubleshoot: If you are using a child theme, ... Catalin BUG   Foxiz   Updated 1 week ago   6 Most recent comment from Theme Ruby:Hi, Thank you for your message. For security and privacy reasons, we kindly ask that you open a private support ticket. Once the ticket is created, please send us the following information securely th ... maikmoehring Yoast und Adsense   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Hi, Thank you for your message. We’ve checked your site and noticed a 403 (Forbidden) error when trying to load certain resources. This typically happens when the server blocks external access—oft ... danilopablo387 Error in text color in review post typeClosed   Foxiz   Updated 2 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. Could you please send us a screenshot and the URL of the page you're referring to? We'll be happy to check it for you. Best regards, wpctrl Separators style after latest updateClosed   Foxiz   Updated 2 weeks ago   5 Most recent comment from Theme Ruby:Hi Vshal, You can send us a message through our portfolio page: https://themeforest.net/user/theme-ruby Just scroll down to the bottom right of the page and use the contact form there. Please include ... hellodaviddavis1 Broken siteClosed   Foxiz   Updated 2 weeks ago   7 Most recent comment from Theme Ruby:Hi, To disable AMP on your website, please go to Plugins, search for the plugin named "AMP", then deactivate and delete it. Please note that AMP (Accelerated Mobile Pages) comes with several limitatio ... AndroidPortalSK TranslationClosed   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. Regarding the word "Content" in the Table of Contents:Please go to Theme Options > Table of Contents > Table of Contents Heading, then update the text as needed and cli ... Get4Games sun icon not showing 2.6.2Closed   Foxiz   Updated 3 weeks ago   4 Most recent comment from Get4Games:Thanks 👍