Okay

Public Tickets

husain i have bought this theme but in wordpress i am unable to activate   Foxiz   Updated November 16, 2025 at 11:49am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Could you please update the Foxiz theme and the Foxiz Core plugin to the latest version (2.6.9), and then try activating the license again? For instructions o ... Kevin Shah How to enable only a few srcset?   Foxiz   Updated November 14, 2025 at 7:05am   4 Most recent comment from Theme Ruby:Hi, Thank you for reaching out and for clarifying your concern. Regarding the srcset option: at the moment, the theme only supports enabling or disabling it globally. Unfortunately, there isn’t an o ... Michał Articles not displaying in containers on homepageClosed   Foxiz   Updated November 5, 2025 at 5:32am   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. Based on your description, it’s possible that the query filter isn’t configured correctly. Please check whether the “Random” option is enabled or if the “Uni ... [email protected] Default Dark ModeClosed   Foxiz   Updated November 5, 2025 at 5:26am   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. Yes, you can set the dark mode as the default. You can follow the steps in this guide to configure it:How to enable dark mode feature Feel free to contact us if you ha ... Samuele Restore Default WooCommerce Pages After Accidental DeletionClosed   Foxiz   Updated October 31, 2025 at 5:23am   6 Most recent comment from Theme Ruby:This issue is related to the WooCommerce plugin itself.When WooCommerce is installed, it automatically creates the required default pages (Shop, Cart, Checkout, My Account, etc.) during the setup wiza ... Samuele Request for assistance – issue with overlapping margin in online store configurationClosed   Foxiz   Updated October 31, 2025 at 5:21am   6 Most recent comment from Theme Ruby:I'm a bit confused. The link you shared points to the main landing page on ThemeForest. Could you please send me the direct link to the specific demo where the issue appears, along with the scree ... Samuele How to Add a “Hot” Label to the “Shop” Menu TitleClosed   Foxiz   Updated October 29, 2025 at 1:07pm   3 Most recent comment from Samuele:Yes, thank you very much. You can close this ticket, as I was able to resolve the issue and had already found what you kindly explained to me. Thank you again. chrisc297 Date formatClosed   Foxiz   Updated October 18, 2025 at 12:28pm   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. To display the published time next to the date, please follow these steps: Go to Theme Options > Theme Design > Entry Meta > Human Time > Display Human Time (Ago), th ... victorGrauw Author pageClosed   Foxiz   Updated October 18, 2025 at 12:25pm   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. You can disable the author link or author archive page directly using your SEO plugin. We recommend using one of the following plugins: Yoast SEO After disabling ... PixLix Unable to Update Foxiz 'Tagline' Field via WordPress REST APIClosed   Foxiz   Updated October 16, 2025 at 2:25am   2 Most recent comment from Theme Ruby:Thanks for your feedback! We’ll consider updating this part in future releases to move the tagline into a separate meta field, so it’ll be easier for you to handle. For now, you’ll need to custo ... Ankit Sharma demo import errorClosed   Foxiz   Updated October 16, 2025 at 2:05am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out!   This issue may be related to hosting configuration settings such as:  The "allow_open_urls" directive being disabled ModSecurity being enabled or The theme license ... Ankit Sharma change the header bannerClosed   Foxiz   Updated October 16, 2025 at 2:04am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! Could you please send us the link to the page and a screenshot of the area where the banner appears?This will help us identify the exact block and provide you with the ... vibhorsharms100 Demo Import ErrorClosed   Foxiz   Updated October 8, 2025 at 1:54am   4 Most recent comment from Theme Ruby:Yes, we’ve responded to your private ticket. We need a bit more information, at least the WordPress login URL. Please check the ticket for our message. Thank you for your patience. Regards,   Samuele Two Unresolved Issues with Purchased ThemeClosed   Foxiz   Updated October 7, 2025 at 12:26pm   16 Most recent comment from Samuele:Thank you. Kamaldeen Menu issuesClosed   Foxiz   Updated October 6, 2025 at 6:15am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. You can refer to the following guide for instructions on how to create and use a custom popup with the theme:How to Create and Use Custom Popups with Foxiz Popup Templa ...