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Public Tickets

mlou1 Ruby Template Display ProblemsClosed   Foxiz   Updated December 15, 2025 at 4:43am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Regarding the Header and Footer layout, please kindly refer to the documentation below, which explains how to configure and manage them correctly in Foxiz: Heade ... yasir_z143 404 redirectionClosed   Foxiz   Updated December 13, 2025 at 12:25pm   2 Most recent comment from Theme Ruby:Hi, Thank you for your clarification. Foxiz does not add any 301/302 redirects for 404 pages. The theme simply uses WordPress’s default 404 behavior and displays a custom 404 layout built from a pag ... andreifilip55 Problem with articles templateClosed   Foxiz   Updated December 9, 2025 at 2:07pm   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Just to confirm, are you referring to the single post template?If so, here are the resources you can follow: To use the default theme single post layout, please ... sujay_92 Printing ArticleClosed   Foxiz   Updated December 3, 2025 at 5:08pm   3 Most recent comment from sujay_92:Thanks for your prompt response and request you to consider this feature in upcoming update. Fenn Finding the ruby templates? Finding anything? What did I pay for? It's just elemtor with banners everywhere in neon pink telling me to upgrade and buy things.Closed   Foxiz   Updated December 1, 2025 at 3:07pm   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out, and I’m very sorry for any inconvenience this may have caused. The issues you are seeing are related to Elementor itself. Our theme is fully compatible with the free ... trcyvnsa Gallery optionsClosed   Look   Updated December 1, 2025 at 2:25pm   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. Currently, the theme supports only one top slider gallery block for posts using the Gallery post format.If you would like to add additional galleries inside your post c ... Karthi Header re-createClosed   Foxiz   Updated November 30, 2025 at 2:05am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. To configure or customize your Header layout, you can refer to our documentation here:https://help.themeruby.com/foxiz/how-to-structure-a-header-layout-using-a-he ... reddesingstudio Technical support. The template is not working properly.Closed   Pixwell   Updated November 29, 2025 at 3:02am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Based on your description, it seems the issue may be caused by the Unique Posts feature being enabled. When this option is active, any post that has already been ... bernard Instagram Share on Socials Choose the social media platforms for displaying the share button.Closed   Foxiz   Updated November 29, 2025 at 2:53am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Regarding social sharing: the theme currently does not include an option to share posts directly to Instagram. This is because Instagram does not provide a standa ... Abdelouafi speed of my websiteClosed   Foxiz   Updated November 23, 2025 at 1:21pm   2 Most recent comment from Theme Ruby:Hi, Thank you for purchasing this theme. The website speed can vary due to several factors, each playing a role in its performance. These factors include hosting quality, website optimization, images ... isteam1 Urgent: Foxiz News Theme Import Issue – Assistance RequiredClosed   Foxiz   Updated November 19, 2025 at 3:23am   4 Most recent comment from Theme Ruby:Hi, Thank you for the clarification. I’ve just checked your site at https://newsalert365.com/ and can confirm that the demo has already been imported successfully. The layout and structure are now i ... husain i have bought this theme but in wordpress i am unable to activateClosed   Foxiz   Updated November 16, 2025 at 11:49am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Could you please update the Foxiz theme and the Foxiz Core plugin to the latest version (2.6.9), and then try activating the license again? For instructions o ... Kevin Shah How to enable only a few srcset?Closed   Foxiz   Updated November 14, 2025 at 7:05am   4 Most recent comment from Theme Ruby:Hi, Thank you for reaching out and for clarifying your concern. Regarding the srcset option: at the moment, the theme only supports enabling or disabling it globally. Unfortunately, there isn’t an o ... Michał Articles not displaying in containers on homepageClosed   Foxiz   Updated November 5, 2025 at 5:32am   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. Based on your description, it’s possible that the query filter isn’t configured correctly. Please check whether the “Random” option is enabled or if the “Uni ... [email protected] Default Dark ModeClosed   Foxiz   Updated November 5, 2025 at 5:26am   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. Yes, you can set the dark mode as the default. You can follow the steps in this guide to configure it:How to enable dark mode feature Feel free to contact us if you ha ...