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Public Tickets

Lecercle Hide date in mega menuClosed   Foxiz   Updated March 28, 2026 at 11:36am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! Could you please let me know which demo you are using? Also, kindly send me your website link so I can check it for you. If it is a custom mega menu, simply hover over ... ENGRDESTINY Editing Demo theme content URLClosed   Foxiz   Updated March 25, 2026 at 2:34pm   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out You can go to Theme Options > Header > Notification > Custom Destination, then update the URL as you’d like. Regarsd. fbmuse1 Remove subcategoriesClosed   Foxiz   Updated March 22, 2026 at 1:10am   2 Most recent comment from Theme Ruby:Thank you for your question. To display the main category instead of subcategories in blocks, you can set a primary category for your posts. Please refer to this guide for detailed instructions: https ... kabraprathamesh Problems with homepageClosed   Foxiz   Updated March 20, 2026 at 6:20am   4 Most recent comment from Theme Ruby:Thank you! If you have any further questions, please feel free to contact us anytime. Best regards, musicmundial Footer in AMPClosed   Foxiz   Updated March 20, 2026 at 6:10am   4 Most recent comment from Theme Ruby:Thank you for reaching out. At the moment, the AMP version does not support adding a menu to the footer area. This is a known limitation due to how AMP handles layout and certain theme features. We un ... Samuele Post views no longer visible on single post pages - This is another issue not same to the previous.Closed   Foxiz   Updated March 18, 2026 at 2:03am   34 Most recent comment from Theme Ruby:Hi, Thank you for your patience. We have updated the view count logic to ensure full compatibility with your website, including proper support for your website. Please check your site now as everythin ... fuadtaufiq Missing AJAX Filter Option in Elementor & GutenbergClosed   Foxiz   Updated March 6, 2026 at 2:11pm   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. Just to confirm, are you referring to a feature where the categories are displayed above the post block and clicking a category will load posts from that category via ... Bartłomiej ERROR CSS in w3c checkerClosed   Foxiz   Updated February 23, 2026 at 11:25am   2 Most recent comment from Theme Ruby:Hello, Thank you for sharing the validation report. The flagged error refers to a CSS custom property (--meta-b-fcolor) used in our theme's inline CSS output. CSS custom properties (also known as ... jEEnk Sticky Header & Live Search Initialization Issues in "Time" DemoClosed   Foxiz   Updated February 21, 2026 at 12:35pm   5 Most recent comment from jEEnk:Hi, Thank you!!🤌 derbutt Request for older theme versions (Migration from v1.1.7 to v6.4)Closed   Innovation   Updated February 6, 2026 at 5:45am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out and for the detailed explanation. To help us investigate this issue properly, could you please open a new private support ticket and share the following information ther ... musicmundial Remove share bar socials on top only on mobile and tabletsClosed   Foxiz   Updated February 5, 2026 at 12:23am   5 Most recent comment from musicmundial:Hi guys, I used this CSS to remove it: ".rbct figure iframe {    margin-bottom: 0 !important;}@media screen and (max-width: 991px) {    .smeta-extra {        display: none !important;    }} ... sudanair REFUND REQUESTClosed   Foxiz   Updated February 4, 2026 at 5:18am   4 Most recent comment from Theme Ruby:Thanks for your message. Refund requests are handled by a different department via Envato Market, and as the support team, we don’t have the authority to process them. Please wait for their response ... sujay_92 Google & FB LoginClosed   Foxiz   Updated January 31, 2026 at 6:11am   4 Most recent comment from Theme Ruby:Foxiz uses the standard WordPress login system, so you are free to use and test any social login plugin you prefer. At the moment, we have not specifically tested social media login plugins, so we’r ... Ana Add the date to the headerClosed   Foxiz   Updated January 30, 2026 at 2:15pm   2 Most recent comment from Theme Ruby:Thank you for contacting us. At the moment, the default header template does not include an option to display the current date. To show today’s date, you will need to create a custom header using El ... sujay_92 Google & Facebook loginClosed   Foxiz   Updated January 29, 2026 at 2:03pm   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. At the moment, the theme does not natively support Google or Facebook registration and login features. However, we’ve noted your suggestion and will forward it to ou ...