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Public Tickets

Marcos Vinicius Meta DateClosed   Foxiz   Updated August 26, 2024 at 3:04am   4 Most recent comment from Theme Ruby:Thank you for your reply. To better assist you, could you please confirm if you are using Elementor Pro? We’re a bit unclear on the current setup and would like to ensure we understand your situatio ... atum101 Need to knowClosed   Foxiz   Updated August 25, 2024 at 9:43am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! Currently, Foxiz does not support comments on the attachment page. If you would like to enable this feature, please open a private ticket and provide us with the site l ... Rémy Creation template category to print subcategoryClosed   Foxiz   Updated August 22, 2024 at 3:49am   10 Most recent comment from Theme Ruby:Hi, Thank you for your response. While editing and configuring the site falls outside of our standard support coverage, we've gone ahead and set up that category for you as a courtesy. To apply t ... Hoàng Hỗ trợ cấu hình theme Personalized NewsClosed   Foxiz   Updated August 18, 2024 at 2:40am   2 Most recent comment from Theme Ruby:Hi, Thank you for purchasing this theme. 1. To add the post tags and My Interests section, you can use the "Taxonomy List" blocks. For post tags, use the "Taxonomy List 6" block, and for the My Intere ... plocek update plugin foxiz core [failed]Closed   Foxiz   Updated August 14, 2024 at 2:07pm   2 Most recent comment from Theme Ruby:Hi, This issue may be due to outdated validation data in the website. Please navigate to the Foxiz Admin area to check if the theme is activated correctly. If not, try using your purchase code to rea ... 198709km Manju ** WEBSITE DOWN | NOT ACTIVATED **Closed   Foxiz   Updated August 13, 2024 at 4:41am   2 Most recent comment from Theme Ruby:Thank you for reaching out! I have replied to you in another private ticket. Please provide the necessary information so we can assist you as soon as possible. Regards, robjdeville Menu CustomizationClosed   Foxiz   Updated August 10, 2024 at 3:32pm   10 Most recent comment from Theme Ruby:Thank you very much! iwizar Refund status of Pixwell Magazine ThemeClosed   Pixwell   Updated August 8, 2024 at 3:13am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. It seems you opened a ticket regarding the refund one month ago. Our team leader has responded to you about this matter. Please check your email inbox for further detai ... AndroidPortalSK Related posts - not working as intendedClosed   Foxiz   Updated August 4, 2024 at 3:38am   2 Most recent comment from Theme Ruby:Hi, Thank you for purchasing this theme. In version 2.4 and above, we introduced new orders for related posts, with the default set to random to display a wider variety of posts. This might be causing ... Opeyemi123453 license for subdomainClosed   Foxiz   Updated July 29, 2024 at 1:25am   6 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. Usually, installing on a subdomain or subfolder does not require a new purchase code. Please open a private ticket and provide detailed information about the issue. We ... Ehnalis When the search button is clicked in the header, it should automatically focus the search input box for typingClosed   Foxiz   Updated July 26, 2024 at 1:56pm   2 Most recent comment from Theme Ruby:Hi, By default, Foxiz allows input focus when clicking on the search form. However, some mobile browsers may prevent this behavior due to their specific security or compatibility. I hope this clarifie ... Hamid Table of Content CustomizationClosed   Foxiz   Updated July 25, 2024 at 9:45am   4 Most recent comment from Theme Ruby:Hi, Thank you for your update. 1. The table of contents links' typography is based on the H5 font. To edit the H5 font settings, please navigate to Theme Options > Typography > H5 Tag. Changing t ... matthewgiannelis Giannelis Bullet points not showingClosed   Foxiz   Updated July 24, 2024 at 5:08am   2 Most recent comment from Theme Ruby:Hi, We have just released the new theme version 2.4.2 to resolve the list style issue with WordPress 6.6.x. Please update. We hope this will solve the issue. Please let us know if you have any request ... Marcos Error when saving the logo in the panelClosed   Foxiz   Updated July 23, 2024 at 2:11am   3 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! This issue may be due to the logo block having its own settings, which override the global settings in the theme options. To resolve it, you just need to edit the heade ... darkmoviesinfos Author page redirected to home pageClosed   Newsmax   Updated July 18, 2024 at 1:27pm   4 Most recent comment from Theme Ruby:Thank you very much!