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Public Tickets

elmrsey1 Activation Issue – Remote Requests Not Working   Foxiz   Updated 2 days ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Could you please update the Foxiz theme and the Foxiz Core plugin to the latest version (2.6.5), and then try activating the license again? For instructions o ... ENGRDESTINY Category Filter on the homepage   Foxiz   Updated 3 days ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. Based on your screenshot, it looks like the Unique Post option is enabled for your homepage blocks, but you currently have fewer posts than the blocks require, hence ... edgardosamajii ​ I can't install the theme; it displays an error.Closed   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out!   This issue may be related to hosting configuration settings such as:  The 'allow_open_urls' directive being disabled ModSecurity being enabled or The the ... annabruno Urgent – Unresolved issues with Foxiz widgets and lack of supportClosed   Foxiz   Updated 2 weeks ago   2 Most recent comment from Theme Ruby:Hi, A quick update: the issue with unclickable post links has been fixed. Regarding the multiple post types in the Elementor widget query, since each post type has its own taxonomy and use case, Foxiz ... mayarufilmscg Can I Deactivate License from Old Domain and Use It on New Domain?Closed   Foxiz   Updated 2 weeks ago   4 Most recent comment from Theme Ruby:Hi, Simply go to Foxiz Admin in your dashboard and deactivate the theme. For reference, see:https://help.themeruby.com/foxiz/how-to-activate-the-theme/ Feel free to contact us if you have any question ... Samuele Logo in Footer Not Displayed on Safari BrowserClosed   Foxiz   Updated 2 weeks ago   12 Most recent comment from Theme Ruby:Hi, Thank you for your reply. We're still a bit unclear about the exact issue you're experiencing, so let us explain how the dark mode settings work: In the Dark Mode panel, there are two "B ... marketings373 Updating the theme settingsClosed   Foxiz   Updated 2 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out!  It may simply be a caching problem, could you please clear your browser (and any server or plugin) cache and then reload the page to see if your changes appear? If yo ... Abhiaries Please Reactivate my purchase codeClosed   Foxiz   Updated 2 weeks ago   10 Most recent comment from Theme Ruby:Hi Souqarena, I have successfully deactivated the license as requested. If you have any further questions or need additional assistance, please don't hesitate to ask. Thank you, miliwojevic A question about functionalityClosed   Foxiz   Updated 3 weeks ago   5 Most recent comment from Theme Ruby:Hi, Thank you for your feedback. No worries, we completely understand your point. We appreciate your suggestion and will keep it in mind as we continue to improve the theme while maintaining performan ... Samuele Dark Mode Issue – Theme Not Updating Based on Device SettingClosed   Foxiz   Updated 3 weeks ago   9 Most recent comment from Samuele:Okay! Thank you. I’ll wait to hear from you. ajaffarali Dark Mode in Home Page OnlyClosed   Foxiz   Updated 3 weeks ago   4 Most recent comment from Theme Ruby:Hi, It seems the issue is related to the margin spacing between elements. Please use padding for the them instead, and try setting the section's margin to 0 or -1. That should resolve the issue. ... Samuele Unable to Translate the Term “Contents” from the Attached ImageClosed   Foxiz   Updated June 23, 2025 at 9:10am   5 Most recent comment from Samuele:Thanks! Samuele Question about the purpose of the “Automatic Updates” featureClosed   Foxiz   Updated June 23, 2025 at 9:10am   3 Most recent comment from Samuele:Thanks for your clarification! Really appreciated! Samuele Article Slider Not Working – See Attached ScreenshotClosed   Foxiz   Updated June 23, 2025 at 9:10am   5 Most recent comment from Samuele:Thanks! Samuele How to Mark an Article as Trending?Closed   Foxiz   Updated June 23, 2025 at 9:09am   5 Most recent comment from Samuele:Thanks!