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Public Tickets

Yassine Foxiz core update failedClosed   Foxiz   Updated 26 minutes ago   2 Most recent comment from Theme Ruby:Thank you for reaching out! To help you better, could you please share the login credentials for the WordPress dashboard (wp-admin) thought a new private ticket? This will allow us to take a closer lo ... Cinesist How to give custom taxonomy the same settings as category options   Foxiz   Updated 4 days ago   6 Most recent comment from Theme Ruby:Thank you for your kind feedback. At the moment, we don’t have a public roadmap to share. Our development team is continuously working on improvements and new features, and updates are released regu ... mikewronsky Update   Foxiz   Updated 6 days ago   5 Most recent comment from Theme Ruby:Thank you for your suggestion. We’re actively maintaining the theme and will continue releasing updates regularly to improve it. We appreciate your support. Best regards, jankauskaseo How do I activate the license on localhost development?   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Thank you for your question. The theme can be activated on a subdomain of your main website for development or staging purposes. This means that a single license can be used to activate both the main ... mlou1 Ruby Template Display Problems   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Regarding the Header and Footer layout, please kindly refer to the documentation below, which explains how to configure and manage them correctly in Foxiz: Heade ... yasir_z143 404 redirection   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Hi, Thank you for your clarification. Foxiz does not add any 301/302 redirects for 404 pages. The theme simply uses WordPress’s default 404 behavior and displays a custom 404 layout built from a pag ... andreifilip55 Problem with articles template   Foxiz   Updated 2 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Just to confirm, are you referring to the single post template?If so, here are the resources you can follow: To use the default theme single post layout, please ... sujay_92 Printing ArticleClosed   Foxiz   Updated 3 weeks ago   3 Most recent comment from sujay_92:Thanks for your prompt response and request you to consider this feature in upcoming update. Fenn Finding the ruby templates? Finding anything? What did I pay for? It's just elemtor with banners everywhere in neon pink telling me to upgrade and buy things.   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out, and I’m very sorry for any inconvenience this may have caused. The issues you are seeing are related to Elementor itself. Our theme is fully compatible with the free ... trcyvnsa Gallery options   Look   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. Currently, the theme supports only one top slider gallery block for posts using the Gallery post format.If you would like to add additional galleries inside your post c ... Karthi Header re-create   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. To configure or customize your Header layout, you can refer to our documentation here:https://help.themeruby.com/foxiz/how-to-structure-a-header-layout-using-a-he ... reddesingstudio Technical support. The template is not working properly.   Pixwell   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Based on your description, it seems the issue may be caused by the Unique Posts feature being enabled. When this option is active, any post that has already been ... bernard Instagram Share on Socials Choose the social media platforms for displaying the share button.   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Regarding social sharing: the theme currently does not include an option to share posts directly to Instagram. This is because Instagram does not provide a standa ... Abdelouafi speed of my website   Foxiz   Updated November 23, 2025 at 1:21pm   2 Most recent comment from Theme Ruby:Hi, Thank you for purchasing this theme. The website speed can vary due to several factors, each playing a role in its performance. These factors include hosting quality, website optimization, images ... isteam1 Urgent: Foxiz News Theme Import Issue – Assistance Required   Foxiz   Updated November 19, 2025 at 3:23am   4 Most recent comment from Theme Ruby:Hi, Thank you for the clarification. I’ve just checked your site at https://newsalert365.com/ and can confirm that the demo has already been imported successfully. The layout and structure are now i ...