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Public Tickets

Samuele Restore Default WooCommerce Pages After Accidental Deletion   Foxiz   Updated 3 days ago   6 Most recent comment from Theme Ruby:This issue is related to the WooCommerce plugin itself.When WooCommerce is installed, it automatically creates the required default pages (Shop, Cart, Checkout, My Account, etc.) during the setup wiza ... Samuele Request for assistance – issue with overlapping margin in online store configuration   Foxiz   Updated 3 days ago   6 Most recent comment from Theme Ruby:I'm a bit confused. The link you shared points to the main landing page on ThemeForest. Could you please send me the direct link to the specific demo where the issue appears, along with the scree ... Samuele How to Add a “Hot” Label to the “Shop” Menu TitleClosed   Foxiz   Updated 5 days ago   3 Most recent comment from Samuele:Yes, thank you very much. You can close this ticket, as I was able to resolve the issue and had already found what you kindly explained to me. Thank you again. chrisc297 Date formatClosed   Foxiz   Updated 2 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. To display the published time next to the date, please follow these steps: Go to Theme Options > Theme Design > Entry Meta > Human Time > Display Human Time (Ago), th ... victorGrauw Author pageClosed   Foxiz   Updated 2 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. You can disable the author link or author archive page directly using your SEO plugin. We recommend using one of the following plugins: Yoast SEO After disabling ... PixLix Unable to Update Foxiz 'Tagline' Field via WordPress REST APIClosed   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Thanks for your feedback! We’ll consider updating this part in future releases to move the tagline into a separate meta field, so it’ll be easier for you to handle. For now, you’ll need to custo ... Ankit Sharma demo import errorClosed   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out!   This issue may be related to hosting configuration settings such as:  The "allow_open_urls" directive being disabled ModSecurity being enabled or The theme license ... Ankit Sharma change the header bannerClosed   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! Could you please send us the link to the page and a screenshot of the area where the banner appears?This will help us identify the exact block and provide you with the ... vibhorsharms100 Demo Import ErrorClosed   Foxiz   Updated October 8, 2025 at 1:54am   4 Most recent comment from Theme Ruby:Yes, we’ve responded to your private ticket. We need a bit more information, at least the WordPress login URL. Please check the ticket for our message. Thank you for your patience. Regards,   Samuele Two Unresolved Issues with Purchased ThemeClosed   Foxiz   Updated October 7, 2025 at 12:26pm   16 Most recent comment from Samuele:Thank you. Kamaldeen Menu issuesClosed   Foxiz   Updated October 6, 2025 at 6:15am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. You can refer to the following guide for instructions on how to create and use a custom popup with the theme:How to Create and Use Custom Popups with Foxiz Popup Templa ... Mariana Zuluaga Demo importClosed   Foxiz   Updated October 3, 2025 at 12:11am   2 Most recent comment from Theme Ruby:Thank you for reaching out!   This issue may be related to hosting configuration settings such as:  The `allow_open_urls` directive being disabled ModSecurity being enabled or The theme license not ... Abhiaries Please Reactivate my purchase codeClosed   Foxiz   Updated October 2, 2025 at 5:39am   16 Most recent comment from Theme Ruby:Hi Tordenmedia, I have unlinked the license from your old domain. You can now activate it on your new domain. Feel free to reach out if you need any further assistance. Best regards, dobriyalji How to Display Foxiz grid 2 contents as per the categoryClosed   Foxiz   Updated September 28, 2025 at 2:08am   3 Most recent comment from Theme Ruby:Hi, Thank you for reaching out and for your question. The unique post feature automatically filters out the current post from related blocks. At the moment, there is no separate option to enable or di ... adsfannel Import DemoClosed   Foxiz   Updated September 13, 2025 at 2:48am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out!   This issue may be related to hosting configuration settings such as:  The "allow_open_urls" directive being disabled ModSecurity being enabled or The theme license ...