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Public Tickets

vibhorsharms100 Demo Import ErrorClosed   Foxiz   Updated 5 days ago   4 Most recent comment from Theme Ruby:Yes, we’ve responded to your private ticket. We need a bit more information, at least the WordPress login URL. Please check the ticket for our message. Thank you for your patience. Regards,   Samuele Two Unresolved Issues with Purchased ThemeClosed   Foxiz   Updated 5 days ago   16 Most recent comment from Samuele:Thank you. Kamaldeen Menu issues   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. You can refer to the following guide for instructions on how to create and use a custom popup with the theme:How to Create and Use Custom Popups with Foxiz Popup Templa ... Mariana Zuluaga Demo importClosed   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Thank you for reaching out!   This issue may be related to hosting configuration settings such as:  The `allow_open_urls` directive being disabled ModSecurity being enabled or The theme license not ... Abhiaries Please Reactivate my purchase codeClosed   Foxiz   Updated 2 weeks ago   16 Most recent comment from Theme Ruby:Hi Tordenmedia, I have unlinked the license from your old domain. You can now activate it on your new domain. Feel free to reach out if you need any further assistance. Best regards, dobriyalji How to Display Foxiz grid 2 contents as per the categoryClosed   Foxiz   Updated 2 weeks ago   3 Most recent comment from Theme Ruby:Hi, Thank you for reaching out and for your question. The unique post feature automatically filters out the current post from related blocks. At the moment, there is no separate option to enable or di ... adsfannel Import DemoClosed   Foxiz   Updated September 13, 2025 at 2:48am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out!   This issue may be related to hosting configuration settings such as:  The "allow_open_urls" directive being disabled ModSecurity being enabled or The theme license ... Faheem Featured images and video postClosed   Foxiz   Updated September 5, 2025 at 12:31am   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. To set up a featured image, please refer to the following documentation:https://help.themeruby.com/foxiz/set-featured-image/ For creating and publishing video posts, y ... performancemarketing7 elementor is not workingClosed   Foxiz   Updated September 1, 2025 at 11:33am   2 Most recent comment from Theme Ruby:Hi, To help you better, could you please open a private ticket and share the login credentials for the WordPress dashboard (wp-admin)? This will allow us to take a closer look and support you more eff ... ekler-mk Spacing Between ParagraphsClosed   Foxiz   Updated August 26, 2025 at 3:59pm   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. It seems that a plugin may be wrapping the post content, which prevents the default styles from applying correctly. To investigate further, could you please open a pri ... scippy Remove sharing icons from sticky menuClosed   Foxiz   Updated August 22, 2025 at 1:03pm   3 Most recent comment from cand35:Hello, can you cancel the theme domain name reservations? I will use a new theme from finanshaberi.com. The new theme is manevirehberim.com.tr.  This is pictures help me please thank u. https://ibb.c ... Hritwik Post not loading!Closed   Foxiz   Updated August 22, 2025 at 1:53am   6 Most recent comment from Theme Ruby:Hi, No worries, thank you for the update. Please don't hesitate to reach out again if you need any further assistance. Best regards, mikewronsky Date of publish postClosed   Foxiz   Updated August 16, 2025 at 1:14am   2 Most recent comment from Theme Ruby:Hi,  Thank you for reaching out! Your issue might be related to the settings detailed in this documentation:  https://help.themeruby.com/foxiz/try-to-show-updated-date-on-google-search/   This fea ... mfmorales translate pluginClosed   Foxiz   Updated August 12, 2025 at 3:19pm   2 Most recent comment from Theme Ruby:Thank you for contacting us. You may use the WPML or Polylang plugin to build your multilingual website. Please feel free to contact us if you have any further questions. Best regards, mfmorales BlogClosed   Foxiz   Updated August 12, 2025 at 3:16pm   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Are you referring to enabling infinite scroll pagination for category pages? If so, please go to Theme Options > Category > Post Listing – Pagination, and then ...