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Public Tickets

Fenn Finding the ruby templates? Finding anything? What did I pay for? It's just elemtor with banners everywhere in neon pink telling me to upgrade and buy things.   Foxiz   Updated 10 hours ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out, and I’m very sorry for any inconvenience this may have caused. The issues you are seeing are related to Elementor itself. Our theme is fully compatible with the free ... Abhiaries Please Reactivate my purchase codeClosed   Foxiz   Updated 20 hours ago   18 Most recent comment from Theme Ruby:Hi Kuvan, I have unlinked the license from your old domain. You can now activate it on your new domain. Feel free to reach out if you need any further assistance. Best regards, Karthi Header re-create   Foxiz   Updated 2 days ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. To configure or customize your Header layout, you can refer to our documentation here:https://help.themeruby.com/foxiz/how-to-structure-a-header-layout-using-a-he ... bernard Instagram Share on Socials Choose the social media platforms for displaying the share button.   Foxiz   Updated 3 days ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Regarding social sharing: the theme currently does not include an option to share posts directly to Instagram. This is because Instagram does not provide a standa ... Abdelouafi speed of my website   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Hi, Thank you for purchasing this theme. The website speed can vary due to several factors, each playing a role in its performance. These factors include hosting quality, website optimization, images ... isteam1 Urgent: Foxiz News Theme Import Issue – Assistance Required   Foxiz   Updated 2 weeks ago   4 Most recent comment from Theme Ruby:Hi, Thank you for the clarification. I’ve just checked your site at https://newsalert365.com/ and can confirm that the demo has already been imported successfully. The layout and structure are now i ... husain i have bought this theme but in wordpress i am unable to activate   Foxiz   Updated 2 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Could you please update the Foxiz theme and the Foxiz Core plugin to the latest version (2.6.9), and then try activating the license again? For instructions o ... Kevin Shah How to enable only a few srcset?   Foxiz   Updated 3 weeks ago   4 Most recent comment from Theme Ruby:Hi, Thank you for reaching out and for clarifying your concern. Regarding the srcset option: at the moment, the theme only supports enabling or disabling it globally. Unfortunately, there isn’t an o ... Michał Articles not displaying in containers on homepageClosed   Foxiz   Updated November 5, 2025 at 5:32am   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. Based on your description, it’s possible that the query filter isn’t configured correctly. Please check whether the “Random” option is enabled or if the “Uni ... [email protected] Default Dark ModeClosed   Foxiz   Updated November 5, 2025 at 5:26am   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. Yes, you can set the dark mode as the default. You can follow the steps in this guide to configure it:How to enable dark mode feature Feel free to contact us if you ha ... Samuele Restore Default WooCommerce Pages After Accidental DeletionClosed   Foxiz   Updated October 31, 2025 at 5:23am   6 Most recent comment from Theme Ruby:This issue is related to the WooCommerce plugin itself.When WooCommerce is installed, it automatically creates the required default pages (Shop, Cart, Checkout, My Account, etc.) during the setup wiza ... Samuele Request for assistance – issue with overlapping margin in online store configurationClosed   Foxiz   Updated October 31, 2025 at 5:21am   6 Most recent comment from Theme Ruby:I'm a bit confused. The link you shared points to the main landing page on ThemeForest. Could you please send me the direct link to the specific demo where the issue appears, along with the scree ... Samuele How to Add a “Hot” Label to the “Shop” Menu TitleClosed   Foxiz   Updated October 29, 2025 at 1:07pm   3 Most recent comment from Samuele:Yes, thank you very much. You can close this ticket, as I was able to resolve the issue and had already found what you kindly explained to me. Thank you again. chrisc297 Date formatClosed   Foxiz   Updated October 18, 2025 at 12:28pm   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. To display the published time next to the date, please follow these steps: Go to Theme Options > Theme Design > Entry Meta > Human Time > Display Human Time (Ago), th ... victorGrauw Author pageClosed   Foxiz   Updated October 18, 2025 at 12:25pm   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. You can disable the author link or author archive page directly using your SEO plugin. We recommend using one of the following plugins: Yoast SEO After disabling ...