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Public Tickets

Udo Lee Theme update problem: "Update failed: Download failed. A valid URL was not provided."Closed   Foxiz   Updated 3 weeks ago   4 Most recent comment from Theme Ruby:Glad to hear the issue is resolved. Let us know if you have any questions. Regards, news784svg Overlay over logo and title for articlesClosed   Foxiz   Updated May 6, 2025 at 12:46am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! To assist you effectively, we need a bit more information. Could you please send us the relevant URLs related to this request and a screenshot to highlight what you are ... jberman73 Remove floating social barClosed   Foxiz   Updated May 5, 2025 at 2:23am   7 Most recent comment from Theme Ruby:Thank you for your update! If you have any further questions, please don't hesitate to reach out. Best regards, stellarbulletin upload_max_filesize 256MClosed   Foxiz   Updated April 28, 2025 at 1:49am   3 Most recent comment from Theme Ruby:Hi, Thank you for your message. It seems that even though you updated the php.ini file, there may be other server-level settings that are overriding it. In this case, we recommend contacting your host ... hellodaviddavis1 AdsClosed   Foxiz   Updated April 22, 2025 at 12:22am   4 Most recent comment from Theme Ruby:You can easily hide specific elements on mobile devices using Elementor’s built-in responsive settings. This feature allows you to customize the visibility of individual elements based on the device ... setiawanchogah Apply “Share on Socials” Feature to Single PageClosed   Foxiz   Updated April 14, 2025 at 5:13am   2 Most recent comment from Theme Ruby:Hi, Thank you so much for reaching out to us! At the moment, the “Share on Socials” feature is designed to appear on blog post pages by default, and it's not currently available on standard s ... mipromo WebsiteClosed   Foxiz   Updated April 14, 2025 at 1:59am   8 Most recent comment from Theme Ruby:Hi, Thank you for your clarification. The section you’re referring to is the Review Product – Ruby block. You can find detailed instructions on how to use this block in our documentation here:How ... renato203 Global colors not changingClosed   Foxiz   Updated April 11, 2025 at 1:42am   7 Most recent comment from Theme Ruby:You're very welcome! If you need any further assistance, feel free to reach out anytime. Best regards, renato203 How could to customize the "Foxiz - Small List 2" widgetClosed   Foxiz   Updated April 10, 2025 at 12:45pm   4 Most recent comment from Theme Ruby:You're welcome! Glad to hear it's fixed.Let us know if you need any further help. Best regards, dj_webster_ Post ViewsClosed   Foxiz   Updated April 10, 2025 at 1:31am   4 Most recent comment from Theme Ruby:Hi, After activating the plugin, please make sure to enable the "View" option in the meta info section of your post. This step is necessary to display the post views properly on the front end. For you ... renato203 Documentation on Marketing, Technology prebuilt websiteClosed   Foxiz   Updated April 9, 2025 at 4:09am   8 Most recent comment from Theme Ruby:We've already responded and requested the necessary information in another ticket to assist you further. Since this one is a duplicate, we'll go ahead and close it. Thanks again, and have a ... Mauric3DE Foxiz not compatible with Polylang? - A variable mismatch has been detectedClosed   Foxiz   Updated April 7, 2025 at 1:38am   2 Most recent comment from Theme Ruby:Hi, Thank you so much for reaching out to us.  From the details you’ve provided, it appears that the issue you're facing may be related more to the Polylang plugin rather than the theme itself ... Brett Voss Demo Importer errorClosed   Foxiz   Updated April 7, 2025 at 1:20am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. The issue may be related to incorrect server configurations, such as PHP settings, resource loading limits, allow_url_fopen being disabled, firewall restr ... setiawanchogah How to display Author Job label after author name?Closed   Foxiz   Updated April 7, 2025 at 1:17am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. To manage the author meta settings, you can refer to this helpful guide: How to Manage Assigned Meta Input Keys. This should provide the steps you need to configu ... rankscapepvtltd Assistance with Quota Design ChangeClosed   Foxiz   Updated March 25, 2025 at 5:43am   4 Most recent comment from Theme Ruby:Hi, Thank you for sharing your suggestion. Currently, our platform does not have the option to design the Quote style in that manner. However, we will forward your request to our development team for ...