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Public Tickets

weba9008 Regarding the my account featureClosed   Foxiz   Updated 5 days ago   3 Most recent comment from weba9008:Thank you much  sghir Problem while Importing a Prebuilt Website   Foxiz   Updated 6 days ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. The issue may be related to incorrect server configurations, such as PHP settings, resource loading limits, allow_url_fopen being disabled, firewall restrictions, ... Samuele Search bar text translationClosed   Foxiz   Updated 1 week ago   3 Most recent comment from Samuele:Thank you very much for your very fast reply! Very appreciated, and it helped me. Jeremy problem displaying Stories thumbnailsClosed   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. To resolve the missing story thumbnails when disconnected from WordPress, please try the following steps: Clear or Disable Caches Clear your browser cache and cookies ... mat13 Problems with the size of logo & the query filters for the home page sectionsClosed   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Hi, Thank you for purchasing this theme! The logo appears small due to excessive white space within the image itself. Please check the logo file, remove any transparent spacing around it, and re-uploa ... Raimonda Sticky or pop up videoClosed   Foxiz   Updated 2 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. The Foxiz theme does support a floating video feature that appears on the screen when scrolling. However, please note that this feature is only available for posts usi ... emilcabaj Default thumbnailClosed   Foxiz   Updated 2 weeks ago   4 Most recent comment from Theme Ruby:Thank you :) hellodaviddavis1 remove recommended in postClosed   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Thank you for reaching out! This is related to the "Related Posts" feature. There are several ways to add or remove them. Please refer to the links below: - https://help.themeruby.com/foxiz/automatica ... Bence Mihály Kévés Loco TranslateClosed   Foxiz   Updated 3 weeks ago   7 Most recent comment from Theme Ruby:Hi, Thank you for your suggestion! We appreciate your input and will check with our development team to see if this can be considered for a future update. Best regards, emilcabaj Wordpress galerryClosed   Foxiz   Updated June 2, 2025 at 7:06am   6 Most recent comment from Theme Ruby:Hi, Thank you for your feedback, and we’re sorry for the inconvenience. This setup is currently required to enable Elementor’s lightbox feature with galleries. However, we’ve shared your request ... emilcabaj Quick search dateClosed   Foxiz   Updated June 2, 2025 at 7:03am   4 Most recent comment from Theme Ruby:Hi, If you would like to modify the code, please follow the steps below: Navigate to the theme directory:wp-content > themes > foxiz > templates > ajax.php In the ajax.php file, locate the followin ... emilcabaj Disable cookiesClosed   Foxiz   Updated June 2, 2025 at 2:01am   4 Most recent comment from Theme Ruby:Thank you for your reply! To help you better, please open a PRIVATE TICKET and share the following: - Screenshots of the issue  - Relevant URLs  - Login credentials for wp-admin access This will hel ... jberman73 Display of categoriesClosed   Foxiz   Updated June 2, 2025 at 1:48am   2 Most recent comment from Theme Ruby:Thank you for reaching out! This is a Elementor block in Hompage, To edi it, please follow these steps: 1. Refer to the admin bar at the top screen and click Edit with Elementor.2. Locate the menu blo ... hellodaviddavis1 customisationClosed   Foxiz   Updated June 2, 2025 at 1:41am   13 Most recent comment from Theme Ruby:Thank you for reply! We are a little bit confused, To assist you effectively, we need a bit more information. Could you please open a private ticket and then provide: - screenshots highlighting the sp ... emilcabaj Carousel two rowsClosed   Foxiz   Updated May 31, 2025 at 4:00am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. At the moment, the theme does not support a two-row carousel layout as you described. However, we truly appreciate your suggestion, and we will forward it to our ...