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Public Tickets

Samuele Weather” Widget Not Working Despite Following All InstructionsClosed   Foxiz   Updated June 23, 2025 at 9:09am   5 Most recent comment from Samuele:Thanks! Samuele Article View Count Behaving Inconsistently Across Devices + Manual Edit InquiryClosed   Foxiz   Updated June 23, 2025 at 9:09am   5 Most recent comment from Samuele:Thanks! Samuele Missing “Dashboard” Menu Item After Theme Change – Urgent Client RequirementClosed   Foxiz   Updated June 23, 2025 at 9:08am   5 Most recent comment from Samuele:Thanks! TVDinner editing existing templateClosed   Foxiz   Updated June 23, 2025 at 6:01am   3 Most recent comment from Theme Ruby:Hi, Thank you for getting in touch! To update your top menu: In your WordPress dashboard, go to Ruby Templates. Find the Header template and click Edit with Elementor. Hover over the menu block y ... lisianne add css declaration from Foxiz Admin?Closed   Foxiz   Updated June 23, 2025 at 5:52am   2 Most recent comment from Theme Ruby:Hi, Thank you for your question. To apply your custom CSS quickly, please follow these steps: Log in to your WordPress dashboard. Go to Appearance > Customize. Click on Additional CSS in the left ... upaligroupweb Add search on mobile menuClosed   Foxiz   Updated June 23, 2025 at 3:45am   4 Most recent comment from Theme Ruby:Hi, Sorry for the confusion. To activate the search form in the collapsed section, please go to:  Theme Options > Header > Mobile Header > Search Form, then turn it on. Then refer to the screenshot h ... weba9008 Regarding the my account featureClosed   Foxiz   Updated June 22, 2025 at 9:34pm   3 Most recent comment from weba9008:Thank you much  sghir Problem while Importing a Prebuilt WebsiteClosed   Foxiz   Updated June 22, 2025 at 4:29am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. The issue may be related to incorrect server configurations, such as PHP settings, resource loading limits, allow_url_fopen being disabled, firewall restrictions, ... Samuele Search bar text translationClosed   Foxiz   Updated June 20, 2025 at 7:46am   3 Most recent comment from Samuele:Thank you very much for your very fast reply! Very appreciated, and it helped me. Jeremy problem displaying Stories thumbnailsClosed   Foxiz   Updated June 20, 2025 at 2:23am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. To resolve the missing story thumbnails when disconnected from WordPress, please try the following steps: Clear or Disable Caches Clear your browser cache and cookies ... mat13 Problems with the size of logo & the query filters for the home page sectionsClosed   Foxiz   Updated June 18, 2025 at 2:10am   2 Most recent comment from Theme Ruby:Hi, Thank you for purchasing this theme! The logo appears small due to excessive white space within the image itself. Please check the logo file, remove any transparent spacing around it, and re-uploa ... Raimonda Sticky or pop up videoClosed   Foxiz   Updated June 12, 2025 at 3:30pm   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. The Foxiz theme does support a floating video feature that appears on the screen when scrolling. However, please note that this feature is only available for posts usi ... emilcabaj Default thumbnailClosed   Foxiz   Updated June 11, 2025 at 12:02pm   4 Most recent comment from Theme Ruby:Thank you :) hellodaviddavis1 remove recommended in postClosed   Foxiz   Updated June 8, 2025 at 2:43am   2 Most recent comment from Theme Ruby:Thank you for reaching out! This is related to the "Related Posts" feature. There are several ways to add or remove them. Please refer to the links below: - https://help.themeruby.com/foxiz/automatica ... Bence Mihály Kévés Loco TranslateClosed   Foxiz   Updated June 4, 2025 at 5:04am   7 Most recent comment from Theme Ruby:Hi, Thank you for your suggestion! We appreciate your input and will check with our development team to see if this can be considered for a future update. Best regards,