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Public Tickets

PixLix Unable to Update Foxiz 'Tagline' Field via WordPress REST APIClosed   Foxiz   Updated October 16, 2025 at 2:25am   2 Most recent comment from Theme Ruby:Thanks for your feedback! We’ll consider updating this part in future releases to move the tagline into a separate meta field, so it’ll be easier for you to handle. For now, you’ll need to custo ... Ankit Sharma demo import errorClosed   Foxiz   Updated October 16, 2025 at 2:05am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out!   This issue may be related to hosting configuration settings such as:  The "allow_open_urls" directive being disabled ModSecurity being enabled or The theme license ... Ankit Sharma change the header bannerClosed   Foxiz   Updated October 16, 2025 at 2:04am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! Could you please send us the link to the page and a screenshot of the area where the banner appears?This will help us identify the exact block and provide you with the ... vibhorsharms100 Demo Import ErrorClosed   Foxiz   Updated October 8, 2025 at 1:54am   4 Most recent comment from Theme Ruby:Yes, we’ve responded to your private ticket. We need a bit more information, at least the WordPress login URL. Please check the ticket for our message. Thank you for your patience. Regards,   Samuele Two Unresolved Issues with Purchased ThemeClosed   Foxiz   Updated October 7, 2025 at 12:26pm   16 Most recent comment from Samuele:Thank you. Kamaldeen Menu issuesClosed   Foxiz   Updated October 6, 2025 at 6:15am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. You can refer to the following guide for instructions on how to create and use a custom popup with the theme:How to Create and Use Custom Popups with Foxiz Popup Templa ... Mariana Zuluaga Demo importClosed   Foxiz   Updated October 3, 2025 at 12:11am   2 Most recent comment from Theme Ruby:Thank you for reaching out!   This issue may be related to hosting configuration settings such as:  The `allow_open_urls` directive being disabled ModSecurity being enabled or The theme license not ... dobriyalji How to Display Foxiz grid 2 contents as per the categoryClosed   Foxiz   Updated September 28, 2025 at 2:08am   3 Most recent comment from Theme Ruby:Hi, Thank you for reaching out and for your question. The unique post feature automatically filters out the current post from related blocks. At the moment, there is no separate option to enable or di ... adsfannel Import DemoClosed   Foxiz   Updated September 13, 2025 at 2:48am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out!   This issue may be related to hosting configuration settings such as:  The "allow_open_urls" directive being disabled ModSecurity being enabled or The theme license ... Faheem Featured images and video postClosed   Foxiz   Updated September 5, 2025 at 12:31am   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. To set up a featured image, please refer to the following documentation:https://help.themeruby.com/foxiz/set-featured-image/ For creating and publishing video posts, y ... performancemarketing7 elementor is not workingClosed   Foxiz   Updated September 1, 2025 at 11:33am   2 Most recent comment from Theme Ruby:Hi, To help you better, could you please open a private ticket and share the login credentials for the WordPress dashboard (wp-admin)? This will allow us to take a closer look and support you more eff ... ekler-mk Spacing Between ParagraphsClosed   Foxiz   Updated August 26, 2025 at 3:59pm   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. It seems that a plugin may be wrapping the post content, which prevents the default styles from applying correctly. To investigate further, could you please open a pri ... scippy Remove sharing icons from sticky menuClosed   Foxiz   Updated August 22, 2025 at 1:03pm   3 Most recent comment from cand35:Hello, can you cancel the theme domain name reservations? I will use a new theme from finanshaberi.com. The new theme is manevirehberim.com.tr.  This is pictures help me please thank u. https://ibb.c ... Hritwik Post not loading!Closed   Foxiz   Updated August 22, 2025 at 1:53am   6 Most recent comment from Theme Ruby:Hi, No worries, thank you for the update. Please don't hesitate to reach out again if you need any further assistance. Best regards, mikewronsky Date of publish postClosed   Foxiz   Updated August 16, 2025 at 1:14am   2 Most recent comment from Theme Ruby:Hi,  Thank you for reaching out! Your issue might be related to the settings detailed in this documentation:  https://help.themeruby.com/foxiz/try-to-show-updated-date-on-google-search/   This fea ...