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Public Tickets

danilopablo387 Error in text color in review post typeClosed   Foxiz   Updated May 26, 2025 at 2:16am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. Could you please send us a screenshot and the URL of the page you're referring to? We'll be happy to check it for you. Best regards, wpctrl Separators style after latest updateClosed   Foxiz   Updated May 25, 2025 at 1:44pm   5 Most recent comment from Theme Ruby:Hi Vshal, You can send us a message through our portfolio page: https://themeforest.net/user/theme-ruby Just scroll down to the bottom right of the page and use the contact form there. Please include ... hellodaviddavis1 Broken siteClosed   Foxiz   Updated May 21, 2025 at 1:09pm   7 Most recent comment from Theme Ruby:Hi, To disable AMP on your website, please go to Plugins, search for the plugin named "AMP", then deactivate and delete it. Please note that AMP (Accelerated Mobile Pages) comes with several limitatio ... AndroidPortalSK TranslationClosed   Foxiz   Updated May 19, 2025 at 1:17pm   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. Regarding the word "Content" in the Table of Contents:Please go to Theme Options > Table of Contents > Table of Contents Heading, then update the text as needed and cli ... Get4Games sun icon not showing 2.6.2Closed   Foxiz   Updated May 17, 2025 at 7:38am   4 Most recent comment from Get4Games:Thanks đź‘Ť envanto000 Menu widget not workingClosed   Foxiz   Updated May 10, 2025 at 2:26am   2 Most recent comment from Theme Ruby:Thank you for reaching out! To assist you effectively, Please open a private ticket and send us: - Screenshots highlighting the specific issue you’re encountering - Relevant URLs related to the issu ... Udo Lee Theme update problem: "Update failed: Download failed. A valid URL was not provided."Closed   Foxiz   Updated May 10, 2025 at 2:16am   4 Most recent comment from Theme Ruby:Glad to hear the issue is resolved. Let us know if you have any questions. Regards, news784svg Overlay over logo and title for articlesClosed   Foxiz   Updated May 6, 2025 at 12:46am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! To assist you effectively, we need a bit more information. Could you please send us the relevant URLs related to this request and a screenshot to highlight what you are ... jberman73 Remove floating social barClosed   Foxiz   Updated May 5, 2025 at 2:23am   7 Most recent comment from Theme Ruby:Thank you for your update! If you have any further questions, please don't hesitate to reach out. Best regards, stellarbulletin upload_max_filesize 256MClosed   Foxiz   Updated April 28, 2025 at 1:49am   3 Most recent comment from Theme Ruby:Hi, Thank you for your message. It seems that even though you updated the php.ini file, there may be other server-level settings that are overriding it. In this case, we recommend contacting your host ... hellodaviddavis1 AdsClosed   Foxiz   Updated April 22, 2025 at 12:22am   4 Most recent comment from Theme Ruby:You can easily hide specific elements on mobile devices using Elementor’s built-in responsive settings. This feature allows you to customize the visibility of individual elements based on the device ... setiawanchogah Apply “Share on Socials” Feature to Single PageClosed   Foxiz   Updated April 14, 2025 at 5:13am   2 Most recent comment from Theme Ruby:Hi, Thank you so much for reaching out to us! At the moment, the “Share on Socials” feature is designed to appear on blog post pages by default, and it's not currently available on standard s ... mipromo WebsiteClosed   Foxiz   Updated April 14, 2025 at 1:59am   8 Most recent comment from Theme Ruby:Hi, Thank you for your clarification. The section you’re referring to is the Review Product – Ruby block. You can find detailed instructions on how to use this block in our documentation here:How ... renato203 Global colors not changingClosed   Foxiz   Updated April 11, 2025 at 1:42am   7 Most recent comment from Theme Ruby:You're very welcome! If you need any further assistance, feel free to reach out anytime. Best regards, renato203 How could to customize the "Foxiz - Small List 2" widgetClosed   Foxiz   Updated April 10, 2025 at 12:45pm   4 Most recent comment from Theme Ruby:You're welcome! Glad to hear it's fixed.Let us know if you need any further help. Best regards,