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Public Tickets

Faheem Featured images and video post   Foxiz   Updated 4 hours ago   1 Most recent comment from Faheem:Hi there, during creating post there is no featured image post under tags or categories in block setting, its wordpress default option but I wonder why its not there, also pleas guide me how can I pos ... Abhiaries Please Reactivate my purchase code   Foxiz   Updated 1 day ago   12 Most recent comment from Theme Ruby:Hi imluann, We have deactivated the licenses as requested. You can now try activating them on your new website. Best regards, performancemarketing7 elementor is not working   Foxiz   Updated 3 days ago   2 Most recent comment from Theme Ruby:Hi, To help you better, could you please open a private ticket and share the login credentials for the WordPress dashboard (wp-admin)? This will allow us to take a closer look and support you more eff ... ekler-mk Spacing Between Paragraphs   Foxiz   Updated 1 week ago   2 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. It seems that a plugin may be wrapping the post content, which prevents the default styles from applying correctly. To investigate further, could you please open a pri ... scippy Remove sharing icons from sticky menuClosed   Foxiz   Updated 2 weeks ago   3 Most recent comment from cand35:Hello, can you cancel the theme domain name reservations? I will use a new theme from finanshaberi.com. The new theme is manevirehberim.com.tr.  This is pictures help me please thank u. https://ibb.c ... Hritwik Post not loading!Closed   Foxiz   Updated 2 weeks ago   6 Most recent comment from Theme Ruby:Hi, No worries, thank you for the update. Please don't hesitate to reach out again if you need any further assistance. Best regards, mikewronsky Date of publish postClosed   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi,  Thank you for reaching out! Your issue might be related to the settings detailed in this documentation:  https://help.themeruby.com/foxiz/try-to-show-updated-date-on-google-search/   This fea ... mfmorales translate pluginClosed   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Thank you for contacting us. You may use the WPML or Polylang plugin to build your multilingual website. Please feel free to contact us if you have any further questions. Best regards, mfmorales BlogClosed   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Are you referring to enabling infinite scroll pagination for category pages? If so, please go to Theme Options > Category > Post Listing – Pagination, and then ... Kevin Shah How to add sponser person in schema?Closed   Foxiz   Updated August 10, 2025 at 1:52am   6 Most recent comment from Theme Ruby:Hi, Sorry for the inconvenience. The theme’s built-in schema function support sponsor schema. However, in your case, the schema is handled by a third-party plugin, so it’s outside of our direct co ... quattrothes Sticky headlineClosed   Foxiz   Updated August 6, 2025 at 5:07am   4 Most recent comment from Theme Ruby:Could you please navigate to Theme Options > Header > Main Menu > Smart Sticky and disable the Smart Sticky option. If you run into any issues or need further assistance, feel free to let me know. Bes ... danilopablo387 How to Translate strings and ruby templte in all idiomes with polylangClosed   Foxiz   Updated August 4, 2025 at 5:42am   2 Most recent comment from Theme Ruby:Hi,Thank you for contacting us. Simply generate your .po/.mo files for each locale (e.g. en_US, es_ES, de_DE), using Poedit or Loco Translate, and drop them into your theme’s /languages folder. Poly ... hwhosting related postClosed   Foxiz   Updated July 29, 2025 at 6:05am   3 Most recent comment from Theme Ruby:Hi, Thank you for contacting us. Based on the screenshot you provided, the “Related Posts” area is actually a text widget placed in the bottom section of your single-post layout. To remove it, ple ... ajaffarali Multi author supportClosed   Foxiz   Updated July 29, 2025 at 6:00am   2 Most recent comment from Theme Ruby:Thank you for reaching out. To add multiple authors to a post in Foxiz, please refer to our step-by-step guide here:https://help.themeruby.com/foxiz/how-to-assign-multiple-authors-to-the-post/ This do ... rubenramsesm Foxix Post meta barClosed   Foxiz   Updated July 25, 2025 at 4:29am   2 Most recent comment from Theme Ruby:Hi,  Thank you for reaching out! Your issue might be related to the settings detailed in this documentation:  https://help.themeruby.com/foxiz/try-to-show-updated-date-on-google-search/   This fea ...