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Public Tickets

sujay_92 Add buttons   Foxiz   Updated 16 hours ago   1 Most recent comment from sujay_92:I want to add custom buttons next to author info on blog, how to do it ?I need to add google news and add as perferred source button there, please let me know laserseofsd import demo not working   Foxiz   Updated 2 days ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out. This issue may be related to your hosting configuration, such as: The allow_open_urls directive being disabled ModSecurity being enabled The theme license not bein ... [email protected] Why The Import Demo is not import the theme like demo   Foxiz   Updated 5 days ago   4 Most recent comment from Theme Ruby:Thank you for reaching out. Please make sure you are using the latest version of the theme and required plugins. You can follow this guide to update the theme correctly: https://help.themeruby.com/fox ... Rajendra getting error during import data into my WordPress siteClosed   Foxiz   Updated 2 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! This issue may be related to your hosting configuration, such as: The allow_open_url directive being disabled ModSecurity being enabled Or the theme license not be ... nelsonalfredo09 Page speed error: Touch areas are not large enough or spaced sufficiently.Closed   Foxiz   Updated 3 weeks ago   2 Most recent comment from Theme Ruby:Hi, Thank you for your message. The warnings reported by PageSpeed/Lighthouse are related to font sizes being considered too small for readability, especially on mobile devices. These are accessibilit ... Yassine Foxiz core update failedClosed   Foxiz   Updated December 22, 2025 at 11:31am   2 Most recent comment from Theme Ruby:Thank you for reaching out! To help you better, could you please share the login credentials for the WordPress dashboard (wp-admin) thought a new private ticket? This will allow us to take a closer lo ... Cinesist How to give custom taxonomy the same settings as category optionsClosed   Foxiz   Updated December 18, 2025 at 2:53am   6 Most recent comment from Theme Ruby:Thank you for your kind feedback. At the moment, we don’t have a public roadmap to share. Our development team is continuously working on improvements and new features, and updates are released regu ... mikewronsky UpdateClosed   Foxiz   Updated December 16, 2025 at 1:15pm   5 Most recent comment from Theme Ruby:Thank you for your suggestion. We’re actively maintaining the theme and will continue releasing updates regularly to improve it. We appreciate your support. Best regards, jankauskaseo How do I activate the license on localhost development?Closed   Foxiz   Updated December 15, 2025 at 1:51pm   2 Most recent comment from Theme Ruby:Thank you for your question. The theme can be activated on a subdomain of your main website for development or staging purposes. This means that a single license can be used to activate both the main ... mlou1 Ruby Template Display ProblemsClosed   Foxiz   Updated December 15, 2025 at 4:43am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Regarding the Header and Footer layout, please kindly refer to the documentation below, which explains how to configure and manage them correctly in Foxiz: Heade ... yasir_z143 404 redirectionClosed   Foxiz   Updated December 13, 2025 at 12:25pm   2 Most recent comment from Theme Ruby:Hi, Thank you for your clarification. Foxiz does not add any 301/302 redirects for 404 pages. The theme simply uses WordPress’s default 404 behavior and displays a custom 404 layout built from a pag ... andreifilip55 Problem with articles templateClosed   Foxiz   Updated December 9, 2025 at 2:07pm   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. Just to confirm, are you referring to the single post template?If so, here are the resources you can follow: To use the default theme single post layout, please ... sujay_92 Printing ArticleClosed   Foxiz   Updated December 3, 2025 at 5:08pm   3 Most recent comment from sujay_92:Thanks for your prompt response and request you to consider this feature in upcoming update. Fenn Finding the ruby templates? Finding anything? What did I pay for? It's just elemtor with banners everywhere in neon pink telling me to upgrade and buy things.Closed   Foxiz   Updated December 1, 2025 at 3:07pm   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out, and I’m very sorry for any inconvenience this may have caused. The issues you are seeing are related to Elementor itself. Our theme is fully compatible with the free ... Karthi Header re-createClosed   Foxiz   Updated November 30, 2025 at 2:05am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. To configure or customize your Header layout, you can refer to our documentation here:https://help.themeruby.com/foxiz/how-to-structure-a-header-layout-using-a-he ...