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Public Tickets

Winston Unable to add pluginsClosed   Foxiz   Updated November 6, 2024 at 12:57am   2 Most recent comment from Theme Ruby:Thank you for reaching out! It seems that you are using a multisite setup. Installing a plugin on a multisite network is a bit different from a single-site setup. Please refer to this YouTube tutorial ... Winston I am unable to add pluginsClosed   Foxiz   Updated November 6, 2024 at 12:55am   2 Most recent comment from Theme Ruby:Thank you for purchasing this theme! To install the plugin, please navigate to Plugins > Add New in your WordPress dashboard. If you're unable to install the plugin, this may be due to hosting co ... agegamer247 Demo installation not workingClosed   Foxiz   Updated October 28, 2024 at 3:14am   2 Most recent comment from Theme Ruby:I just responded to you in the private ticket. Could you please take a closer look? I apologize for any delay. While we strive to respond to customers as quickly as possible, there can be delays due t ... gabrielel1370 Floating social buttons barClosed   Foxiz   Updated October 23, 2024 at 2:38am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! At the moment, Foxiz does not support social sharing features like the one you mentioned. To display a floating share button on the left edge of the screen, we would ne ... outkatarta How to add section recipes print to my posts in recipes thèmeClosed   Foxiz   Updated October 16, 2024 at 1:07pm   2 Most recent comment from Theme Ruby:Hi, Thank you for purchasing this theme. The recipe is created using the third-party plugin WP Recipe Maker. To set up the print button, please refer to this guide: Print Recipes. I hope this helps! ... Pikascreation how to add subtitles in a post?Closed   Foxiz   Updated October 10, 2024 at 11:37am   2 Most recent comment from Theme Ruby:Hi, To add a post tagline, please navigate to the post editor, scroll down to the bottom, and find:  Single Post Settings > Tagline & Highlights. You can refer to this guide for more details:  https ... Tosin Oluwalowo Google Search issuesClosed   Foxiz   Updated October 4, 2024 at 1:21pm   2 Most recent comment from Theme Ruby:Thank you for reaching out to us regarding your Google search rankings. I'm sorry to hear about the drop in your rankings after switching to our theme. While we do try to optimize SEO within the ... Marcos Vinicius ::MarkerClosed   Foxiz   Updated October 3, 2024 at 1:36pm   16 Most recent comment from Theme Ruby:Glad you figured it out! Have a great day! Best regards, ajagunemma FontClosed   Foxiz   Updated October 1, 2024 at 4:07pm   2 Most recent comment from Theme Ruby:Hi, Thank you for purchasing this theme! The font used is Gabarito. You can find it here: https://fonts.google.com/specimen/Gabarito I hope this helps! Regards,  naama30 demoClosed   Foxiz   Updated September 29, 2024 at 2:39pm   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! All demos support dark mode, and this demo is built with a dark style for the homepage. For other pages, the style will adjust based on the browser's mode. However ... Kingsley Neji About Foxiz TimeClosed   Foxiz   Updated September 23, 2024 at 2:48am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out! Please navigate to Theme Options > SEO Optimized and try turning off the option to "Show Updated Date on Google Search." This setting creates a fake publication date t ... gabrielel1370 Make last elementor sidebar stickyClosed   Foxiz   Updated September 23, 2024 at 2:04am   7 Most recent comment from Theme Ruby:Thank you very much! naama30 elemntorClosed   Foxiz   Updated September 21, 2024 at 2:27pm   2 Most recent comment from Theme Ruby:Hi, Thank you for your feedback. The notice is related to the WooCommerce template (shop) and is not related to the Elementor plugin. This will not affect your website; however, we will provide an upd ... naama30 update after license renewalClosed   Foxiz   Updated September 19, 2024 at 1:58am   2 Most recent comment from Theme Ruby:Hi, I have responded to you in the private ticket with the same questions. Please check it again! Regards, Hoàng Where do I edit if I want to add this to category?Closed   Foxiz   Updated September 18, 2024 at 2:18am   2 Most recent comment from Theme Ruby:Hi, This is the subcategory of the default category heading, and unfortunately, it cannot be limited the total subcategories. However, you can create your own category header using the Category Templa ...