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Public Tickets

Samuele Dark Mode Issue – Theme Not Updating Based on Device SettingClosed   Foxiz   Updated June 24, 2025 at 7:00am   9 Most recent comment from Samuele:Okay! Thank you. I’ll wait to hear from you. ajaffarali Dark Mode in Home Page OnlyClosed   Foxiz   Updated June 24, 2025 at 3:10am   4 Most recent comment from Theme Ruby:Hi, It seems the issue is related to the margin spacing between elements. Please use padding for the them instead, and try setting the section's margin to 0 or -1. That should resolve the issue. ... Samuele Unable to Translate the Term “Contents” from the Attached ImageClosed   Foxiz   Updated June 23, 2025 at 9:10am   5 Most recent comment from Samuele:Thanks! Samuele Question about the purpose of the “Automatic Updates” featureClosed   Foxiz   Updated June 23, 2025 at 9:10am   3 Most recent comment from Samuele:Thanks for your clarification! Really appreciated! Samuele Article Slider Not Working – See Attached ScreenshotClosed   Foxiz   Updated June 23, 2025 at 9:10am   5 Most recent comment from Samuele:Thanks! Samuele How to Mark an Article as Trending?Closed   Foxiz   Updated June 23, 2025 at 9:09am   5 Most recent comment from Samuele:Thanks! Samuele Weather” Widget Not Working Despite Following All InstructionsClosed   Foxiz   Updated June 23, 2025 at 9:09am   5 Most recent comment from Samuele:Thanks! Samuele Article View Count Behaving Inconsistently Across Devices + Manual Edit InquiryClosed   Foxiz   Updated June 23, 2025 at 9:09am   5 Most recent comment from Samuele:Thanks! Samuele Missing “Dashboard” Menu Item After Theme Change – Urgent Client RequirementClosed   Foxiz   Updated June 23, 2025 at 9:08am   5 Most recent comment from Samuele:Thanks! TVDinner editing existing templateClosed   Foxiz   Updated June 23, 2025 at 6:01am   3 Most recent comment from Theme Ruby:Hi, Thank you for getting in touch! To update your top menu: In your WordPress dashboard, go to Ruby Templates. Find the Header template and click Edit with Elementor. Hover over the menu block y ... lisianne add css declaration from Foxiz Admin?Closed   Foxiz   Updated June 23, 2025 at 5:52am   2 Most recent comment from Theme Ruby:Hi, Thank you for your question. To apply your custom CSS quickly, please follow these steps: Log in to your WordPress dashboard. Go to Appearance > Customize. Click on Additional CSS in the left ... upaligroupweb Add search on mobile menuClosed   Foxiz   Updated June 23, 2025 at 3:45am   4 Most recent comment from Theme Ruby:Hi, Sorry for the confusion. To activate the search form in the collapsed section, please go to:  Theme Options > Header > Mobile Header > Search Form, then turn it on. Then refer to the screenshot h ... weba9008 Regarding the my account featureClosed   Foxiz   Updated June 22, 2025 at 9:34pm   3 Most recent comment from weba9008:Thank you much  sghir Problem while Importing a Prebuilt WebsiteClosed   Foxiz   Updated June 22, 2025 at 4:29am   2 Most recent comment from Theme Ruby:Hi, Thank you for reaching out to us. The issue may be related to incorrect server configurations, such as PHP settings, resource loading limits, allow_url_fopen being disabled, firewall restrictions, ... Samuele Search bar text translationClosed   Foxiz   Updated June 20, 2025 at 7:46am   3 Most recent comment from Samuele:Thank you very much for your very fast reply! Very appreciated, and it helped me.